The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
Get the myAT&T app
Eddie381's profile

Contributor

 • 

2 Messages

Thu, Feb 19, 2015 12:49 AM

Free tv promo is a lie

I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And worst of all the internet goes out during a certain during the day and it magically comes back in a couple of hours later.
mibrnsurg

Expert

 • 

20.4K Messages

7 y ago


@Eddie381 wrote:
I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And worst of all the internet goes out during a certain during the day and it magically comes back in a couple of hours later.

Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service Internet and device promo problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Anonymous

New Member

 • 

25.7K Messages

7 y ago


@Eddie381 wrote:
I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And worst of all the internet goes out during a certain during the day and it magically comes back in a couple of hours later.

@Eddie381 Maybe the Visa gift card will have the amount on it for the TV so you can go buy it?  I'm sure AT&T doesn't stock TV's to ship out so you will have to go purchase it somewhere.

 

As an example, I purchased a mattress set from Denver Mattress and it came with a free 32" HD TV.  When I went and picked the mattress set up they gave me a form to complete and mail in.  Then they mailed me a card and another form to go to Best Buy and pick up the TV.

 

Just sayin' 

Contributor

 • 

2 Messages

7 y ago

At the time of my upgrade they did offer me a deal which was a gift card plus a 30" flat screen or a tablet. I am sure they do not stock up on TV's but they do have a provider. What they are doing is false advertising and that is illegal.

Sent from my Sony Xperia™ TL, an AT&T 4G LTE smartphone
Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.