New Member
•
1 Message
fraud
I have been on hold with fraud for over an hour, there is no estimated wait time, no option for a call back or an online chat. I am trying to set up new service at my new address but there was a fraudulent account set up in my name last year. I have spent over 8 hours trying to get this resolved with absolutely no resolutions or help. I have had my wireless service for over 15 years, had uverse and digital life in the past but this is sad how poor the customer service is now.
ATTHelp
Community Support
•
231.3K Messages
4 years ago
Hey, @kwhitehair. We're sorry to hear of the trouble you've had reporting this fraud, but we have some information that may help.
Unfortunately there is no way to avoid calling in about this, so if you aren't already contacting the Global Fraud Management Team, we'd recommend reading through our article on Reporting an Unauthorized AT&T Account for the numbers to call and more information.
Let us know if you have anymore questions, thanks for choosing AT&T.
Ramses, AT&T Community Specialist
2
0