Filing complaint w/ FCC for Bait and Switch tactics
I was provided a plan through the loyalty dept. to stay with AT&T. Viewed my bill and it was higher than before. Phoned customer service and was told the plan offered to me by the loyalty dept. would not be honored for the price it would be an addition $45. I then was switched to the loyalty dept. and spoke to a very rude agent that basically told me "to bad so sad".
Nothing I can do.. After another hour on the phone I was told that I would hear back in 4-5 days. At&t is not what it use to be... They sold me a plan to get me to stay that was not even available. I am contacting the FCC and making a formal complaint. After that I will set up service with a new provider..