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Tutor

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2 Messages

Tue, Aug 22, 2017 5:49 PM

Filing complaint w/ FCC for Bait and Switch tactics

I was provided a plan through the loyalty dept. to stay with AT&T.  Viewed my bill and it was higher than before.  Phoned customer service and was told the plan offered to me by the loyalty dept. would not be honored for the price it would be an addition $45.  I then was switched to the loyalty dept. and spoke to a very rude agent that basically told me "to bad so sad".

Nothing I can do.. After another hour on the phone I was told that I would hear back in 4-5 days.  At&t is not what it use to be... They sold me a plan to get me to stay that was not even available.  I am contacting the FCC and making a formal complaint.  After that I will set up service with a new provider..

Responses

Tutor

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4 Messages

a year ago

I have tried since June to get a bait & switch issue resolved. I will be filing a complaint with the FCC and Attorney General. I have spoken to multiple reps who tell me there is nothing they can do and just deal with it. We bought a BOGO at an AT &T store and they refuse to honor what we sold. They said the salesperson got it wrong and pretty much too bad! I have been a customer since 2003. As soon as my contract is over I will never do business with this sketchy company again. 

Tutor

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4 Messages

a year ago

I have tried since June to get a bait & switch issue resolved. I will be filing a complaint with the FCC and Attorney General. I have spoken to multiple reps who tell me there is nothing they can do and just deal with it. We bought a BOGO at an AT &T store and they refuse to honor what we sold. They said the salesperson got it wrong and pretty much too bad! I have been a customer since 2003. As soon as my contract is over I will never do business with this sketchy company again. 

b_lucky

Teacher

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24 Messages

a year ago

My Order *****, same existing triple play services $113/month(plus tax and fees) was incorrectly overcharged with bait and switch to $155 10/8/2019, as well with $249.95 on 10/23/2019. I have been eager to wrap this up in a fair and transparent fashion for months (Aug-Nov 2019) regarding  AT&T's fraud. I did not consent to a more expensive service, when I brought this up this discrepancy a dozens of times to AT&T (phone, physical mail, live chat, bbb.org, etc) I was only sent in circles or not get an honest answer to correct AT&T's mistake. I took you guys advice and got their empty promises they said on the phone, in writing.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

New Member

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1 Message

I am having the same issue with AT&T Wireless. Twice I have been sold phones at one price/plan only to be told later by a different rep that it will be a higher price/plan. I have already spent over six hours on the phone talking to different agents trying to resolve it. The last straw was a sympathetic rep who promised the supervisor would call me back later that day and even gave me a number I could call back on (a rate exception to be able to folllw up). Guess what? Waited three days, no call, and when I called the number it was disconnected. You would think we’re dealing with some dark web shady operation not a major American conglomerate. My family has spent thousands of dollars as loyal customers since 2009. I will send the phones back and cancel all of the service; this is ridiculous.

New Member

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6 Messages

4 months ago

I just fell victim to a bait and switch scam by an AT&T "account specialist" on June 12, 2020. I was promised services and a cheaper plan. Well, that didn't happen because this new "unlimited" elite plan did not have those services and its technically not unlimited data. I was in a grandfathered account and reached regarding an unrelated issue (which that issue hasn't been resolved yet either) and I was mislead and scammed by a "Jim B" through the AT&T chat on their website. I was passed around between 5 different people. I was told by ALL of them that this was AT&Ts mistake and they acknowledged that I was given false promises. Then, I was told that I can get my AT&T watchTV back for free because I was mislead and to do so all I had to do was create a brand new account login. I did that and I keep getting error messages saying something was wrong on AT&Ts end. The rep then proceeded to tell me that I need to try on Google Chrome. I am a Mac user and I only use safari and do not have google chrome. So he told me to download it and then try again to make a new account. This is when I was starting to get irritated. And of course..That didn't work either and was told to try again later. The next day I tried again and it still wouldn't work. I talked to 4 other people that day and they said that AT&T is "aware of the issue" and they are "working on it". 

I have receipts for everything where it shows, in black and white that this was AT&Ts mistake and I will get my services back for free. I filed a complaint with the FCC last night and the BBB. This is absolutely ridiculous! I am disgusted with AT&T. This behavior towards their customers is unethical and unprofessional. If anyone knows of an open (Edited per community guidelines) (Edited per community guidelines) against AT&T PLEASE LET ME KNOW! I am hoping that my filed complaints will be heard by the FCC and AT&T will be held accountable for scamming, misleading, fraudulent activities toward their PAYING customers. I would go into more detail but I don't have enough space. AT&T needs to STOP doing this to their customers. I have done my research and I KNOW I AM NOT THE ONLY ONE this is happening to.

 

The only positive thing I have encountered with this disaster is that Jonye & Robin actually called me to help resolve this issue. Unfortunately it still isn't corrected as AT&T stated but Robin and Jonye were very open and transparent with me. I appreciate their honesty. They saw and recognized that their employer had scammed me. 

 

(edited)

New Member

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1 Message

5 days ago

I just had bait and switch from AT&T.  Here's what happened: I got a deal at Target by AT&T. I was told the rate would be about $130 / month; then after the plan was actived, I got our first bill for over $700!  I called AT&T right away so they could fix it...but the AT&T people - except for one person - was horrible to me. They said this is what it is.  Not only did they bait and switch me - but they just were nasty and so uncaring. The mangers were the worst. I don't understand how a company can do this. It must be a horrible place to work. Employees act how the company sets them up to act.  Does anyone know who I can talk with legally? I can't let AT&T do this to anyone else.  

ACE - Expert

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15.8K Messages

5 days ago

@ddddlilley   Was this deal for UVERSE TV because that's where you've posted.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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