File a complaint against att at bbb.org & fcc.gov
I made a payment arrangement to pay $191 on 11/11/2017, and I paid it early on 11/09/2017. For some reason, your company attempted to deduct $140 from my checking account several times, however the payment was not successful. I DID NOT AUTHORIZE THE PAYMENT OF $140 FROM MY CHECKING ACCOUNT ON 11/11/17. $140 was due on 11/17/2017, and I got it extended to 12/08/2017 however my services are suspended effective 11/27/2017. I placed a call to customer care today and was told I only have a ten day grace period to make the payment, and the payment arrangement for the 8th was not valid. He also stated that my services will not be restored until I make the payment for $140. I asked the gentleman several times for a number to file a compliant, and he would not give me one. I’m very upset and dissatisfied with AT&T. I have been a loyal customer for so long, and I feel as though my payment extension should have been valid to 12/08/2017 and that my Services should not be suspended ten days after the due date. This has never happened, and it’s not a good way to treat your customers. To file a compliant against AT&T, you can visit bbb.org, and fcc.gov.