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Subparcompany's profile

Contributor

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3 Messages

Saturday, January 24th, 2015 7:40 AM

Expired Rewards Cards

I signed up for TV and Internet service in September. The install was a terrible experience and should have been an indication to me of what would follow. The whole situation was so bad that I had a one month credit before I even had my service turned on. The install tech lied to me before he even arrived. I received an additional credit the same day for how rude the customer service agent was to me. I should have cut my losses and gone with time warner cable. However I decided to stick it out as my parents and many friends have Uverse and are happy with the service.

Since the install 4 months have passed. I've had to have a service tech out twice to fix my downed wireless router. Once replaced and once to fix what the first one messed up. I have an appointment set for tomorrow for the third fix of the same issue (loss of service).

When I called to inquire about service I was told I would receive $300 in visa gift cards. When I setup service the next day I was told they could not honor that and would do $200. It has been 4 months and I have not received anything. I attempted to contact customer service about the gift cards multiple times and was told someone would call me back at a time I set with the customer service agent (which did not happen). When my service went out again I attempted to inquire about the status of the gift cards I was promised only to be transferred to a preset recording saying the rewards department was closed.

I called and spoke with the rewards department earlier today and was told that my rewards expired in November. They said on the phone that they should have mailed my rewards info to me. I have never received it. I have only received bills in the mail, in addition I checked all emails as well and there was no rewards information there either. I spent nearly an hour on hold being transferred from customer service to rewards department to the billing department today with no resolution.

I'm not asking for anything that I wasn't promised. If the rewards expired then simply credit my account. I had never heard of an expiration for rewards before today and have been attempting to track down my gift cards for quite some time now.

Expert

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20.4K Messages

9 years ago

@Subparcompany You probably missed the letter folded in 3rds that was the reward info, that looked like junk mail.   Had to redeem the rewards 30 days after service started and get them 3-4 weeks later while keeping service.  If you came here when you first got service we would have informed you about the rules.

 

If you need service in the future, click the ATT Uverse Care link in my signature, send the PM, explain your situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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3 Messages

9 years ago

I can assure you I did not get the letter. The post office returned all of my mail the first few weeks after I moved because they didn't know anyone was in my apartment. I even received a phone call stating my first bill had been returned but nothing about a rewards letter and I even asked at that time about the rewards and was told I needed to make my first payment first. Since my first months payment was waived I didn't even make a payment until November and figured I would receive the gift cards at that point. I have done my due diligence staying in contact and questioning.

Teacher

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16 Messages

9 years ago


@Subparcompany wrote:
I can assure you I did not get the letter. The post office returned all of my mail the first few weeks after I moved because they didn't know anyone was in my apartment. I even received a phone call stating my first bill had been returned but nothing about a rewards letter and I even asked at that time about the rewards and was told I needed to make my first payment first. Since my first months payment was waived I didn't even make a payment until November and figured I would receive the gift cards at that point. I have done my due diligence staying in contact and questioning.


Me too and about 1,000 times worse, it's frightening, they're criminals we're seriously scared of them.  The techs here vandalized the Uverse box attached to our house, less than 3 feet from my bedroom window and cut our phone lines, leaving us with no 911 service, and after I patiently waited on hold for 3 hours I was told it would take 5 days for someone to come to repair our phone, TV and internet!!!  I'm disabled, and suffer from a chronic life threatening medical condition, and there is another resident here who is elderly and chronically ill.  This is seriously irresponsible, criminal, and negligent.  They were here more than 40 times, I'm estimately 4 dozen times in 2014, no kidding!!  And with that incident of the technicians cutting our phone line, one of them "strolled" out of my back yard, only he wasn't wearing a uniform and wasn't carrying any ID, and had a really crummy attitude when I asked him for ID in front of a police officer.  The police officer told me I was the one with a bad attitude for asking for ID, but ATT is the one who says we should ask for ID~~AND THERE IS NOT ATT EQUIPMENT IN THE BACK OF MY PROPERY LOCATED OUTSIDE.  I was suspicious for a reason and the cop was a bozo.  The guy didn' t have a uniform I wanted to know why he was trespassing or who he was, I had a right to know.  So the guy made a lame excuse about how his ID was  "in the truck" and while macho cop was giving "the little i-d-i-o-t-woman" (me) a lecture, the criminal dissapeared.  In the meantime, while I was being lectured by the cop, the REAL ATT repair guy came back from the box on the corner where he was repairing our lines, and explained to BOZO THE COP.  Freaking criminals. 

Expert

 • 

20.4K Messages

9 years ago


@Subparcompany wrote:
I can assure you I did not get the letter. The post office returned all of my mail the first few weeks after I moved because they didn't know anyone was in my apartment. I even received a phone call stating my first bill had been returned but nothing about a rewards letter and I even asked at that time about the rewards and was told I needed to make my first payment first. Since my first months payment was waived I didn't even make a payment until November and figured I would receive the gift cards at that point. I have done my due diligence staying in contact and questioning.

Staying in contact w/CS did no good as they don't have any idea about Reward Center procedures, so no due diligence there.  Knowing from my past contact for a reward problem, CS was absolutely useless, I had to contact a Reward Center supervisor to realize something was wrong. 

 

Difference being I did all this w/in the Reward Center time frame.  A little over a week later I got my check in the mail.

 

My point being made about having to make the first payment, makes no sense at all for the Reward Center procedures.

 

Can try for help w/ ATT Customer Care, click the ATT Customer Care link in my signature, send the PM, explain your reward situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

Contributor

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3 Messages

9 years ago

How should I know about a corporations policies and procedures? I did my part by contacting customer service, I didnt even know there was a special department for rewards...so yes I did do my due diligence. As a consumer it is not my responsibility to know that I need to contact x department within y corporation without being informed of that. I was never informed so I contacted the only people I had contact with.

 

I was told over the telephone that I needed to make my first payment before I could receive my rewards when I spoke to the person about how my bill was returned to them through the mail. That is why my first month of service being waived has everything to do with this. I didnt even make a payment until nearly 2 months after signing up which I was told on the phone makes it out of the time frame anything could have been done.

 

And an update about my service as well. My modem was replaced for the second time earlier today. This is my third modem in 4 months and 1 week of service.

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