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Contributor

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1 Message

Fri, Dec 1, 2017 7:21 PM

equipment return

I am getting ready to send off the equipment from our home.  In the return letter is says nothing about the cords and large box.  Only the small receiver box.  Do I just trash everything else?  I don't want to receive a bill down the road for the other stuff.

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Accepted Solution

Official Solution

Constructive

Employee

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14.8K Messages

3 years ago

you need to send all the cords back with the equipment

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chiefdore

Scholar

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267 Messages

3 years ago

Simply gather the power cords together with the unit and take them to the nearest UPS Store.  They will package and send it for you at no charge.  Because of the numerous requests they have, they might consolidate your package with others.  If this happens, you won't be able to track it.  You have 21 days.  ATT will notify you when received.

_xyzzy_

Expert

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15K Messages

3 years ago

About the only thing you don't have to send back are ethernet cables, cables to connect your tv, remotes, backup batteries. 

 

See here and here for return equipment info.

 

_xyzzy_

Expert

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15K Messages

3 years ago

@chiefdore

ATT will notify you when received

When did they start doing that?   I have never been notified.  Even in the days when I had a UPS tracking number I would call tech support to make sure the returns were recorded in my account a day or two after I saw the stuff was returned.   Now with this UPS consolidation method that's being used I have to guess about how long it takes UPS to finally even send the stuff out (I guess a week).  So I wait about 2 weeks and then call to verify the stuff made it back. 

 

This consolidation scheme means users should not wait too long to ship stuff back since that 21-day clock does not stop when you ship the stuff but when ATT acknowledges the stuff was returned and recorded for your account.

 

chiefdore

Scholar

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267 Messages

3 years ago

I received a phone call at 4 a.m. last week.  After repeatedly being told I would receive an email notifying me.  I think the call was from overseas.

_xyzzy_

Expert

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15K Messages

3 years ago

Ok, maybe its something new. 

Contributor

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2 Messages

3 years ago

I’m writing this for my father. He received the letter to return the equipment he leased the other day.

My father went back to Japan 5 years ago and he already returned all the equipment he leased from you before he left. Please check it again and update his data.

I can give you his personal information(account #, name, address) if you give me a contact email address.

Thank you!

Constructive

Employee

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14.8K Messages

3 years ago

@ako555

this is a customer forum not at&t or direct tv you will need to call them or click on the contact us button at the bottom of the page

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I’m sorry I was at the wrong place.
Thank you for your help!

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