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gratefullsoul's profile

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1 Message

Thu, Mar 5, 2015 10:51 PM

Double Billed and now getting a bill for "canceled contract" HELP!

Opened an account for my new business in October 2014.  After receiving 2 bills in the same month, one at my home address (where I wanted all bills to come) and one at my place of business, I contacted at&t customer service.  I stated to customer service that I was getting double billed or billed for an account that was not active.  Customer service told me that it was a mistake and they would gladly cancel the extra account.  All was great until I received a bill stating that I have canceled my contract and I owe $415.00.  I then called customer service again explaining that I am not paying for an account (that was not on and was NEVER turned on), 2 hours and 43 minutes later, customer service said that it was a canceled contract and I owe the money.  But I did not cancel the contact for the service that I have, I just canceled the 2 billing accounts.  I did not sign up for 2 accounts at the same location!  This is starting to feel like I have been scamed by at&t.  Can anyone point me in a direction that can help?  Thanks

mibrnsurg

Expert

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20.4K Messages

7 y ago


@gratefullsoul wrote:

Opened an account for my new business in October 2014.  After receiving 2 bills in the same month, one at my home address (where I wanted all bills to come) and one at my place of business, I contacted at&t customer service.  I stated to customer service that I was getting double billed or billed for an account that was not active.  Customer service told me that it was a mistake and they would gladly cancel the extra account.  All was great until I received a bill stating that I have canceled my contract and I owe $415.00.  I then called customer service again explaining that I am not paying for an account (that was not on and was NEVER turned on), 2 hours and 43 minutes later, customer service said that it was a canceled contract and I owe the money.  But I did not cancel the contact for the service that I have, I just canceled the 2 billing accounts.  I did not sign up for 2 accounts at the same location!  This is starting to feel like I have been scamed by at&t.  Can anyone point me in a direction that can help?  Thanks


Contact ATT Customer Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your double billed problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
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