Does AT&T enjoy torturing their customers.
Called a few weeks ago to change my plan. Spoke to retentions. Got a great deal!
Unfortunately, the great deal isn't reflected online or in any paperwork. Did they forget? Called to find out what happened.
1) Called 800-288-2020. Holding for 10 minutes. Person who answered finally said I had to call 877-920-0388
2) Called 877-920-0388. Holding for 5 minutes. Person who answered finally said they would get Ohio Rep on the line. After holding 5 minutes, I'm redirected back to original 800-288-2020 prompt.
3) Holding for 15 minutes while entertaining myself writing this post.
The same thing happened when I changed U-Verse service 4 months ago - took 8(!) phone calls before they finally got it right. I don't get it. Given the number of similar stories all over these boards, there must be some systemic back-end billing/plan change problem where changes are simply lost - over and over again. I would imagine this would be as frustrating for AT&T as it is for their customers.