Skip to main content
AT&T Community Forums
Announcements
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
T

New Member

 • 

1 Message

Mon, Jan 11, 2021 8:32 PM

Death of a customer

I'm the executor for Rick Angle's estate.  His account number is [EDITED].  His phone number the account was based on was [EDITED}.  As executor, I continue to get a notice of a credit on his account.  I've requested that the refund be sent to me so as to include it in his estate's assets.  However, I've only received notices of credit.  

With other businesses, I've been able to email scanned copies of his Death Certificate and Letter Testamentary in order to deal with Rick's accounts.  I personally am very vulnerable to the Covid 19 virus.  And, as such would greatly prefer to not have to visit one of your stores when it's really unnecessary.  I was able to cancel his account on May 6th, confirmation #R21251153649300.  

Is there not an email address that I can send the scanned documents mentioned above?

Responses

skeeterintexas

ACE - Expert

 • 

18.1K Messages

2 months ago

@TomQuinlan   THIS IS A PUBLIC MESSAGE BOARD.  PLEASE REMOVE ALL PERSONAL INFORMATION.

This is not Customer Service.  This is a customer populated forum.  No one from AT&T will see your post.

AT&T does not use an email address for CS.  If you are not comfortable taking all necessary documents into a corporate store, Google search for AT&T's corporate address and send correspondence certified mail.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

 • 

4.4K Messages

2 months ago

This is definitely that moment when someone who went to law school doesn't know to post personal info on a public site.

Don't you have to be some sort of smart guy to go to law school?

(edited)

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

18.1K Messages

2 months ago

@baseballisback   Anyone can be an executor of an estate.  It takes no knowledge of the law.....just someone willing to do it.  It is best to have guidance from someone who is familiar with estate law but that's not always the case.

And yes, you have to have some 'smarts' to go to law school!

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question