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C

New Member

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1 Message

Thursday, November 12th, 2020 2:53 PM

damage to property

I had an installer out to my new house on 11/2/20. He was trying to hook up my mounted TV above the fireplace when he stepped off of the granite hearth ,he broke the corner off. Oh, and he was not able to connect the HDMI cable (he swore it was on back of the TV where he coudn't get access...it wasn't - it was on the bottom of the TV but he didn't want to take time to look at the manual I provided for the TV and the bracket).  

He told me he was going to report it to his boss and his boss would be in contact with me, that has not happened!!!  I tried going online but that got me nowhere so I called and spent 54:48 minutes going round and round thru the automated system and still no help. I spoke to three different people and every time I was put thru the system again!

I just want my damaged property fixed, someone please help!

Cindy

 

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

4 years ago

AT&T claims are handled through Sedgwick, their claims administrator. 

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Sedgwick Claim Center at 855.365.4976, 8am - 4:30pm CST

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

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