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I am writing to vent my frustration with your customer service department. I contacted them yesterday (9/10/12) and spoke with Mrs. Baldwin. I had some questuions pertaining to my bill. I was curious to know why the bill was so expensive. I signed up for the $145.00 Uverse plan and my bill is over 20% higher. I had budgeted for a modest 10% tax. I know the tax is not something that can be adjusted, but there are some fees that I would like to have waived. My bill came out to $178.42 and I was curious to know why. Mrs. Baldwin seemed to be a bit upset when I asked how much my daily rate was so that I can make future billing estimations. She replied "we only give monthly rates" and seemed angry. I then asked for a supervisor and I was told I would be speaking with Joy. I was transferred to a voicemail. I left a message and was not called back. I am upset with the customer service that I received, especially due to the fact that I am just trying to iron out my billing and that I am new to the U-verse community.
Also, as I got home yesterday, I noticed that my telephone, my internet and my cable were not working. I contacted support and a technician was dispatched to my home. I was told that the issue was with the service and not my home. I was contacted by a technician today and advised that it has been turned back on. I have not been able to verify this as of yet. I really enjoy the U-verse, but I don't want to have the disruption in service on a regular basis. I am already being pressured by family members to change back to Comcast cable.
Please have someone contact me in reference to my bill and poor service
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