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Tutor

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2 Messages

Thu, Sep 22, 2016 4:58 PM

CUSTOMER SERVICE SUCKS!

No matter what the issue is - no matter why I call Customer Service, I can 100% depend on 1) being misunderstood because of a language barrier; 2) being on hold AD INFINITUM AD NAUSEUM; having to call more than once to get my problem solved over a matter of HOURS!  This is the ABSOLUTE WORSE INTERNET CARRIER I have ever had the DISPLEASURE of dealing with!  

 

How is it, that such a large company cannot get better help for its customers???????

Responses

PlainOldiTSrvic

Teacher

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15 Messages

4 years ago

Do you get the rep that speaks another language and talks REALLY fast? You have to tell them to slow down... and then when they slow down you still have no idea what they're saying? Yeah, those are the reps I get.

Contributor

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3 Messages

4 years ago

I agree I got so mad today I had to hang up.  Do they have no American customer service people anymore

Brown90

Mentor

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83 Messages

4 years ago

My promotion was right the first bill. Before the install I verified it like 10 times to be sure I was getting what was promised to me. Even got $100 gift card. Late July my promotion was off my bill already. End of August a social manager (woman) fixed it so I thought. It got changed approximately 9 days later. Now today I get a phone call from a Social manager (man) who told me "SORRY all the ATT people told you wrong,even the other manager, you dont qualify.: This is a two year rate for phone and internet. I didn't need tv... I already had Dish.. And directv told me if I wanted a cheaper rate to leave and go somewhere else. This is wrong!! ATT should honor their promotions.

Contributor

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1 Message

4 years ago

I've finally found the way to fix my customer support issues with DirectTV/AT&T--------i FIRED THEM.  I thougt i was getting a deal so I decided to leave Time Warner after 10 years of service.  The pricing and internet speed swayed me and couldn't wait for the new service.  I setup the install for last Thursday since my wife worked from home on fridays and I didn't want her to be without internet service.  I took off work Thursday and eagerly awaited for my technicians (yup, two different installers because they can't seem to train one guy to install both directTV and internet).  They were scheduled from 1-3 pm...so I waited and waited..and finally.......I got a text saying I had an appointment for Friday from 1-3.  hmmmm...that's not what we had agreed to, but ok, mistakes happen.  So Friday, I take off again so my wife didn't have to deal with the installers.  so 10 minutes before the end of the window provided, the internet installer showed up.  2 hours later he told me he needed to take off early and that he would setup an appointment for monday during the same time window, 1-3 pm.  Hey, at least he showed up, the directTV guy never showed up at all.  So now it's monday and my 3rd day of missed work and guess what, yup, you guessed it, neither the internet or DTV guy showed AGAIN.  So I begin the real fun of calling customer no-service.  The first time they were going to escalate to get me a reasonable new install time but after 24 minutes they dropped my call.  I called back frustrated and explained once again my issue, again they were going to escalate but couldn't get me a time within a week and a half.  I feel that since I've missed 3 days of work....the internet guy didn't put in the appointment that he promised to do after only half completing the install, and the directtv guy NEVER SHOWING UP OR CALLING, I had enough.  So they just lost a two year contract at just under $200 / month.  But I've lost $68 / hours for 3 days and the savings I would have gained have already been consumed due to lost wages.  But the nail in the coffin for me is the complete lack of customer service.  Why would I invest in a company for two years when they can't even get the install dates right or give the common courtesy of a phone call when something comes up?  It doesn't make sense to me so I'm done.  There are too many options out there for what me and my family needs.

New Member

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1 Message

a month ago

We never had any issues with DirecTV until AT&T took them over. 

Now they have disconnected our sbcglobal email addresses and their (Edited per community guidelines) customer service reps keep trying to say it's a third party carrier and they don't have any control over it. (Edited per community guidelines)! 

 

SBC= Southwest Bell Company - it's your (Edited per community guidelines) email. Please, learn what "escalate to a supervisor" means if you have no idea what I'm talking about. 

 

And you absolutely cannot just submit a case electronically. 

 

Some communications company. 

(edited)

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