CUSTOMER SERVICE SUCKS!
No matter what the issue is - no matter why I call Customer Service, I can 100% depend on 1) being misunderstood because of a language barrier; 2) being on hold AD INFINITUM AD NAUSEUM; having to call more than once to get my problem solved over a matter of HOURS! This is the ABSOLUTE WORSE INTERNET CARRIER I have ever had the DISPLEASURE of dealing with!
How is it, that such a large company cannot get better help for its customers???????