AT&T : Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Me : why is my new bill not showing 3 days after my cycle is up?
We found the following information which could be helpful:
Me : no, let me speak to a real person
So I can assist you further, please select a product I can help you with:
Me : U-verse TV
Please select one of the topics to chat about below:
- Check order status
- Move or Modify Service
- Technical Support
- Sign In & Password Support
Me : Billing
Please tell us your first name.
Me : Kay
Thank you. Please wait as you are assigned to the next available specialist for account support.
Jay : Thank you for contacting AT&T. This is Jay, may I have your name please?
Me : Kay
Jay : Good afternoon Kay.
Jay : How can i help?
Me : My billing period is the 16th of the month thru the 15th of the next month. Now, two months in a row, att can't seem to post the bill online in a timely manner. what the heck is going on???
Me : please tell me the truth - every rep I have spoken to in the last 3 months, supervisor included has LIED to me
Jay : My apologies for the trouble Kay. I know this is absurd. Let me access the account to see what's going on.
Me : please
Jay : One moment while I pull up your account information.
Jay : I'm on the account now. Let me review the billing period.
Jay : Please bear with me Kay.
Me : ok
Jay : Thanks.
Jay : Thank you for your patience Kay.
Jay : I've already review the bill and back track the records. I can see that last month there was a balance and was added on your current bill. That is a final bill when you switch from Directv to UverseTV
Jay : Your expected bill should be $115 before taxes
Jay : Bill will be generate every 15th of the month
Me : look, that does not answer my question. The amounts were totally screwed up and att screwed me for add'l funds because you ignored my install appointment after I waited for 6 hours and there was add'l days on DTV. Furthermore, the last bill where I paid 269.21 was supposed to have the additional amount split between 2 bills and your chat supervisor Jeff told me that would happen and it did not - more LIES
Me : so I just went ahead and paid the whole thing to be done with it. SO, back to my original question - why is my bill being posted so late after the supposed end of billing cycle???
Me : OR are you changing my billing cycle to the 20th thru the 19th? AND if so, when will that be reflected online???
Me : I should have to contact ATT every month to see what my bill is going to be!
Me : should not
Me : so if my bill generates on the 15th - why isn't it online yet??
Jay : There are no changes on the billing cycle on the account.
Me : then if it generated on the 15th - where is it? and why can you not see actual charges, only an amount before taxes?
Jay : Let me give what was the break down for th charges.
Jay : One moment.
Me : i don't want a breakdown
Me : i want to know why the system is not showing the bill until 4 days after the billing period is up???
Jay : You're asking if i can see the charge before taxes.
Me : NO
Me : I'm asking WHY CAN'T YOU SEE THE TOTAL WITH TAXES 4 DAYS AFTER MY BILLING CYCLE IS UP?
Me : AND WHY ISN'T IT ONLINE?
Jay : I will engaged my supervisor for you.
Me : if you don't know, just say you don't know!
Ld : Hi. My name is Ld.Please allow me to read the transcript above.
Me : the last supervisor I spoke to here - Jeff - totally LIED TO ME
Ld : Please allow me to review your account here, I understand that you chat in today cause you want to talk about the bill, specially the past due balance, is that right?
Me : no, because I PAID THE ENTIRE AMOUNT DUE the end of last month. I'M LOOKING FOR THE NEW BILL FOR THE PERIOD 10/16 THRU 11/15 and it's 4 DAYS LATER AND NO BILL IS ONLINE
Me : WHAT IS THE DELAY???
Ld : Please stay connected as I review your account here, is that okay with you?
Me : fine
Ld : Thank you so much.
Ld : Thanks for holding, I do believe that you switch from Directv to Uverse, the bill what I can see here as the past due balance in your account is your final bill of your Directv service before switching to Uverse tv.
Me : I'm looking at my last bill online and it says balance due 0. how the h*** are you expected to help customers if your system doesn't even show accurate information? WT* are you talking about? I have already paid my bill from 9/16 to 10/15
Me : furthermore - that "past due" amount was supposed to be split into 2 bills - per JEFF -chat supervisor AND THAT DID NOT HAPPEN IN THE SYSTEM OR OTHERWISE so even tho I have a fixed income I paid the full amount anyway.
Me : besides, my last DTV bill is not the issue. AGAIN, MY ORIGINAL QUESTION: WHY IS THERE A WEEK DELAY IN MY BILL BEING POSTED ONLINE???
Me : how many times do I need to ask the same question for someone to understand what I am asking?????
Me : Is english not your first lanuage?
Me : language
Ld : You need to contact our digital assistance center, if that is the case to check what is going on with you online account.
Ld : You can reach them via 800-288-2020.
Me : oh lord, the phone agents are no more informed than you are.
Ld : Digital assistance center can help you with your online account.
Me : fine.