Customer service disrespect following a billing issue created by AT&T
I've just had the worst customer service experience with AT&T. It all originated last year when a coupon from AT&T for a free movie did not work. As a replacement, they offered free HBO and they assured me they would cancel the service after the promo period so I wouldn't pay any additional fees.
Now, fast-forward 9 months after the promo period and I've been charged $234 for HBO and can't get it reversed. I've contacted them multiple times on 5 different days. Today alone, I spent 2.5 hrs on the phone with them (OVER 1.5 HOURS ON HOLD)! I was finally told today by a girl named Ty, that they would rather lose my business ($3600/yr) than help me resolve. I am at a loss for words and don't know what to do other than take my $3600 elsewhere...that just doesn't seem like enough..........