Creepy installation guy
I upgraded my internet in which a new modem was needed. The installation guy showed up and spent over 90 minutes swapping out the internet. When he first entered, he kept asking what the entry code to our condo gat was. I let him know that there isn't one and that I will have to let him in and out. He then kept going back and forth from his truck, saying he forgot this, or forgot that...
Finally he gets to work.
He kept asking to go into the back room to check the range of the wifi. He then asked me to connect and test every device in the house. I informed him that I will connect every device later, and he insisted that I did that while he was in the house. I had to connect my Sonos and play music to test. Needless to say I was creeped out.
A few days later, he called and left a message to see if everything was working properly. Okay, I thought. He's just checking back up to see if everything works. Fast forward about 5 days to today and I get another call from him...."It's been a week since, I called, I really want your feedback. Please call me." He sounded very insistant in his message.
I find this very unprofessional and inappropriate. Quite frankly, I'm worried about this guy knowing my residence and having my phone number. I want to email ATT customer service, but I can't seem to find it on the site. Can someone direct me?
Is it normal for an installation guy to follow up over the phone, let alone twice? Is this protocal?