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Gina8902's profile

1 Message

Wednesday, January 3rd, 2024 3:59 AM

Credit balance/adjustment

I was given a promotion of paying balance in full and getting a 50% credit adjustment since Att kept charging me for incorrect fees.. I’m still waiting for that credit adjustment and now am being told if I don’t pay remaining balance that my services will be suspended.. 

why is everything such a battle with Att I’ve been having nothing but issues and am extremely frustrated as they disconnect my services over their error.. 

Community Support


232.3K Messages

5 months ago

Hello @Gina8902,
We understand the gravity of your concern, let's work on a fix and get the help you need.

We recommend that you view your bill credits, adjustments, or discounts by logging into your account and going to the Bill account section.

Also, feel free to view bill credits, adjustments, or discounts here!

We hope this information is helpful, and thanks for reaching out to forums!
Leon, AT&T Community Forum Specialist

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