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Contributor

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1 Message

Fri, Apr 15, 2016 1:19 AM

Complaint department

how do I contact the complaint department

 

 

Responses

Community Support

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6.7K Messages

4 years ago

Hello @Dshigemoto


You can cotntact us, we will be glad to help. Please send us a detailed message by clicking here. Provide your:

 

  • Name.
  • 9 digit U-verse account number.
  • Phone number.

 

We may need more information to be able to take any action within our systems.

Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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6.7K Messages

4 years ago

Hi @Dshigemoto,

 

We have received your message and look forward to working with you on this issue. Due to the nature of your issue being account specific, we will be sending you an E-mail to discuss this further. Please be on the lookout in your personal E-mail box for a message from us.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

4 years ago

Hi There, I am a current AT&T customer with U-verse service via account [edited for privacy – please do not post personal information]. This correspondence is a complaint regarding a recent billing assessment for a cancelled account –   - which I previously used for U-verse service. Specifically, account   was cancelled in February 2016 at my request. My request was submitted by a phone call to AT&T. During my phone call to AT&T to request account cancellation, I was advised by an AT&T service agent that I did not owe any service charges to AT&T and that equipment return was not required for the cancelled account. Nonetheless, in April 2016 I learned that a non-equipment return charge (165.19 USD) was assessed for account  ; despite the advice that I was provided by AT&T at the time of the cancellation request. After learning about the assessment of the non-return equipment charges, I made multiple followup contacts with AT&T in an attempt to resolve what appeared to me to be an error. Based on the information that I received from AT&T service agents during my followup contacts to AT&T, the information that I was provided by AT&T at the time of the cancellation request was invalid. Notwithstanding the misleading advice that I was given by AT&T upon account cancellation, it appears AT&T has assigned me the liability for non-equipment return charge. I consider this problematic. Largely, as a result of the misinformation that I was provided by AT&T at the time of the cancellation request, I proceeded to remove from my home and place in storage the AT&T equipment that was used with service for account  . Although (as of 4/22/2016) I continue to look for the equipment that was sorted for storage, the modem is likely no longer in my possession as the device was placed in storage space along with several items of my household where many have been donated to various receiving organizations. Remarkably, since notes from the service event respective to the cancellation request have not been discovered by any service agent that I communicated with in my followup contacts to AT&T, the advice that I was provided upon the cancellation request has not been verifiable. Accordingly, I request that the phone conversation from the cancellation request event be researched and reviewed so that the charges (and associated late fees) may be released from being my liability. As a final thought, it seems it's routine for wrong information to be disseminated through AT&T service uints. In another example of misinformation by AT&T, I was provided the email address consumer.appeals@att.com during one of my followup contacts to AT&T for the purpose of submitting a complaint for the circumstance that I described above. Clearly, the email address consumer.appeals@att.com is invalid (I received an undeliverable message as a result of using this email address). The incident where I was provided the email address consumer.appeals@att.com is likely another event that can not be traced anywhere within AT&T's system. It would be great if there is at least one indiviudal employed with AT&T that might be able to offer a solution to address my complaint. Thanks, Chinelo A

Tutor

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1 Message

4 years ago

CRAP CRAP!!!   AT&T's Customer service sucks. I even talked to some putts in the office of the president and he wouldnt help me.  AVOID these loosers!!

Contributor

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1 Message

4 years ago

Danita

 

I want a complete Channel Listing with channel numbers for my U-verse TV.  Your website does not offer that.  When I first signed up, I got one.  I then received an updated one in 2012.  Since then, I have been uable to get one.  How is a customer supposed to know what number to put in to get the channel they want?  Is that so much to ask?

 

Danita [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

mibrnsurg

Expert

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20.4K Messages

4 years ago

@DeeandDave   Last one they made is from AUG 2015, nothing made since then and nothing coming down the pike.  Big changes coming soon to Uverse.

 

http://www.fiercecable.com/cable/at-intx-at-t-hints-at-its-directv-vision-for-future-tv

 

😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Anonymous

New Member

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25.7K Messages

4 years ago

I, Likewise, have had nonstop trouble with At&t, and getting my Account disconnected. They keep perpetually billing me for weeks of service, long after my service was shut-off. These are not past weeks actually incurred, but future weeks, each time I call them, they say that what they did is Wrong, but they never seem to correct it.

Anonymous

New Member

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25.7K Messages

4 years ago

I had no choice but to sign up with one of their competitors due to their numerous account billing irregularities.

Contributor

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2 Messages

3 years ago

AT&T ruined my credit. Turned me into collections (which I know by "trying" to buy a home). My credit score fell from mid 800's to low 600's. Getting nowhere with customer service as they "have a system". I'm turning them in wherever I can, FCC, Etc.  I suggest the hundreds of others like me do same. 

Contributor

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2 Messages

3 years ago

Good luck with that😬

Contributor

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1 Message

3 years ago

att reps lie to you their installers are rude no help they schedule your day to install they don't show up you call they say in the morning another lie so you miss work 2 times and still no u-verse installed sorry company

 

Contributor

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2 Messages

2 years ago

Horrible service and way to run a company.  For over 7 weeks, 14 frustrating hours on the phone and several chats  I've been trying to get a direct tv client replaced in my guest bedroom.  I've talked with several agents who apologized many times, promised it would be fixed and I would receive within 3 - 7 business days....and 3 times promises for a Supervisor to all me back...nothing..then yesterday I received a bill for $199.00 for mini gini and $99.00 installation fee...neither were requested by me or received by me.  After another 2 frustrating hours on the phone I was told my account would be credited for these fees and I would have to wait 4 hours for an agent to come out to replace the client - which only requires uplugging a cable coax and eletrical plug and plugging into new client - whole 2 minutes...this is rediculous espeically since ATT Internet required I connect and configure the modem for internet service....I asked to speak to Supervisor or complaint department or how to post complaint..agent on phone said they would place in notes; which by the way all of the agents didn't put notes in including the model/serial number of the client I have...had to keep repeating my self.  I was a VP of technology for major fortune 100 company and managed call centers if I had agents that weren't trained or provided this low level of service I would have fired them, had a re engineering study completed to provide competent service.  I have to stay in all my 64 years I've never seen anything as horrific as this.  I'm still trying to get my Att and Direct TV merged back into 1 bill (had until I was forced to upgrade my internet service) I've tried several times to have this corrected with many promises to correct and I still have 2 bills....Hopefully ATT will get all of this corrected soon.

Tutor

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5 Messages

2 years ago

Hopefully they are able to assist you. I sent a private message two days ago and have yet to receive a response. 

Tutor

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5 Messages

2 years ago

Hopefully you get the assistance that you are seeking. I contacted them via private message 2 days ago and still have not received a response. 

Tutor

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5 Messages

2 years ago

Please let me know if you get resolution I am having a very similar problem. 

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