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tilan_ka's profile

Tutor

 • 

7 Messages

Saturday, November 22nd, 2014 8:19 PM

Cheating poor customers

I signed up for a Uverse bundle during the month of september (They set up my service on the 22nd) When I signed up there was a promotion that gave away a electronic device. I signed up for a Xbox. Now its been 2 months, and I have contacted att numerous times (Phone, email, chat) to get different replies each time from customer service. Today they told me I do not have an Xbox as a reward. I do get a $50 visa card though, which I have declined. I want the Xbox.

 

Why would a company like at&t cheat/deceive its customers like that? What can I do about this? This is so wrong. 

 

Please advice on what to do now. Should I just shut up and accept this as a fact of life, where larger companies like at&t bully innocent customers like me?

Expert

 • 

20.4K Messages

10 years ago


@tilan_ka wrote:

I signed up for a Uverse bundle during the month of september (They set up my service on the 22nd) When I signed up there was a promotion that gave away a electronic device. I signed up for a Xbox. Now its been 2 months, and I have contacted att numerous times (Phone, email, chat) to get different replies each time from customer service. Today they told me I do not have an Xbox as a reward. I do get a $50 visa card though, which I have declined. I want the Xbox.

 

Why would a company like at&t cheat/deceive its customers like that? What can I do about this? This is so wrong. 

 

Please advice on what to do now. Should I just shut up and accept this as a fact of life, where larger companies like at&t bully innocent customers like me?


Did you ever go here and redeem it:

 

https://rewardcenter.att.com/

 

https://rewardcenter.att.com/moreinfo.aspx 

reward process

 

Check FAQs for info. 😉

 

Chris
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