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gbcue's profile
gbcue
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Teacher

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23 Messages

Thursday, November 17th, 2011 3:30 PM

Charged for "free" VOD Movie

For those who got the e-mail for a free VOD movie, were you charged the full price on your bill?

 

I got charged $5.94 for a $6.00 movie.  It also says (credit applied to bill).  It's as if the person who programmed the credits only credited each account $0.06 instead of $6.00.  How inept.

 

I am calling Billing first thing in the morning.  Dumb that they open at 8AM when there are reps on the east coast that are already working.

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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31K Messages

11 years ago

The e-mail giving you the free code (I've actually gotten two different ones in the past fortnight) has fine print at the bottom saying that a tiny (1%) discount will be applied when you enter the code, but that a full credit will appear within the next two billing cycles.  I'll blow it up for you... this is from my e-mail:

 

*Complimentary U-verse Movie: Good for one U-verse Movie title for $6 or less. $6 bill credit will be applied within 2 billing cycles. Credit will initially appear as a 1% discount on your onscreen purchase history; full $6 credit will appear later on your bill. Existing residential customers only. Offer expires 11/28/2011.

 

The first time they gave out a free movie code like this (back in June, I believe), one forum poster replied that he still hadn't gotten the promised credit after two bills.

RCSMG

Expert

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23.3K Messages

11 years ago

That is what I suggest you do.  More than likely they will credit the correct amount to your account.

gbcue

Teacher

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23 Messages

11 years ago

Yes, I just want everybody else to know.

RCSMG

Expert

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23.3K Messages

11 years ago

I checked my bill after I watched the "free" movie, and my account was credited correctly.  Its a good thing you check your account statements.  The way things are now, some people either make mistakes, are not paying attention, or don't care when they are handling customers accounts.

Anonymous

New Member

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25.7K Messages

11 years ago

Anonymous

New Member

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25.7K Messages

11 years ago

I used the free movie code in Sept. and it was 3 months before I got the credit.  I had no problem waiting for the credit after all it was only 6.00 and I am a busy person and do not have the time to keep calling about 6.00.  If I did not get the credit I will just say o well and won't use the free movie codes again.  I do not kown where you get this spare time to sit on the phone for 6.00.

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