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Teacher
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23 Messages
Charged for "free" VOD Movie
For those who got the e-mail for a free VOD movie, were you charged the full price on your bill?
I got charged $5.94 for a $6.00 movie. It also says (credit applied to bill). It's as if the person who programmed the credits only credited each account $0.06 instead of $6.00. How inept.
I am calling Billing first thing in the morning. Dumb that they open at 8AM when there are reps on the east coast that are already working.
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JefferMC
ACE - Expert
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18.5K Messages
9 years ago
The e-mail giving you the free code (I've actually gotten two different ones in the past fortnight) has fine print at the bottom saying that a tiny (1%) discount will be applied when you enter the code, but that a full credit will appear within the next two billing cycles. I'll blow it up for you... this is from my e-mail:
*Complimentary U-verse Movie: Good for one U-verse Movie title for $6 or less. $6 bill credit will be applied within 2 billing cycles. Credit will initially appear as a 1% discount on your onscreen purchase history; full $6 credit will appear later on your bill. Existing residential customers only. Offer expires 11/28/2011.
The first time they gave out a free movie code like this (back in June, I believe), one forum poster replied that he still hadn't gotten the promised credit after two bills.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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RCSMG
Expert
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23.3K Messages
9 years ago
That is what I suggest you do. More than likely they will credit the correct amount to your account.
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gbcue
Teacher
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23 Messages
9 years ago
Yes, I just want everybody else to know.
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RCSMG
Expert
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23.3K Messages
9 years ago
I checked my bill after I watched the "free" movie, and my account was credited correctly. Its a good thing you check your account statements. The way things are now, some people either make mistakes, are not paying attention, or don't care when they are handling customers accounts.
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Anonymous
New Member
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25.7K Messages
9 years ago
This thread details my experience.
http://forums.att.com/t5/TV-Programming/Email-from-Uverse-offering-one-free-PPV/td-p/2813183
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Anonymous
New Member
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25.7K Messages
9 years ago
I used the free movie code in Sept. and it was 3 months before I got the credit. I had no problem waiting for the credit after all it was only 6.00 and I am a busy person and do not have the time to keep calling about 6.00. If I did not get the credit I will just say o well and won't use the free movie codes again. I do not kown where you get this spare time to sit on the phone for 6.00.
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