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docentjoel's profile

Contributor

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2 Messages

Tue, Aug 30, 2016 6:11 PM

Care / Billing Escalation

I have a very lengthy and detailed story and request I need to send to an Escalation point in ATT Care.  Specifically, it is about poor customer care, installation, and order support I have received.

 

Can someone provide me a link to submit such a request?

 

Thanks.

ACE - Expert

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21.4K Messages

5 y ago

ATT Cares

 

This is a PM so watch the blue envelope at the top right of this page for a reply.

Contributor

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2 Messages

5 y ago

So how log do I have to wait?  It has been 3 days now without a response (except from you - which I appreciate).  Are there no Care reps trolling this Community?  Seems like my question is very simple to answer.

 

Am I missing something?

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