Can't Reach Anyone

I have been trying to use the chat function for days and it says no representative is available. I finally got through today and they told me they needed to call me and transfer me to another department. I made it to the other department but then the phone started ringing and a 3rd department answered. After 16 minutes of trying to make it back to the correct department I was hung up on. I tried the chat again and it says it is a 57 minute wait time. Is there a way to deal with problems/questions through email since neither chat nor phone seem to be working?