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C

New Member

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9 Messages

Monday, September 20th, 2021 3:48 AM

Closed

Cannot Log In to U-verse App

I cannot log in to U-verse app on my iPad and iPhone.  When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password.  I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times.  I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again.  I tried to log in the next day (Saturday), but it still did not work.  Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second.  I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!??? 

ACE - Professor

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5.9K Messages

3 years ago

I just contacted the office of the president of ATT about this. 

I’ll post their reply when I hear back from them. 

New Member

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10 Messages

3 years ago

Nothing works and ATT offers nothing! I cannot use the app I have used for 3 years and the response is, OH WELL!! I still pay the same every month!

Community Support

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232.8K Messages

3 years ago

We are here to help get you back in to the app, @.



After further investigation this seems to be a known problem. This has been reported and they are working to get this resolved. You will know when this has been resolved when you're able to sign-in correctly to the app.



If you have any further questions or concerns please feel free to reach out to us. Thank you for choosing AT&T.



Marc, AT&T Community Specialist

New Member

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1 Message

3 years ago

Have been having these same problems for weeks on five different devices - fire tv, iPhone 12, Samsung s10, iPad sixth gen, shield.  Credentials have reset password and all other att apps (home network manager, my art, watch att, and website) work with those credentials except U-verse app.

either get login with your U-verse ID or U-verse mobile service is not available.  On U-verse gig WiFi, att mobile data, all the same.

No fix despite spending hours on the phone with tech support.  Gave up and paid for an additional U-verse tv WiFi box for the kitchen tv - since there is no Ethernet there and the U-verse app failed with no resolution from att.  Followed all instructions for setting up the box.  And yes, that was after the activation date/time since it said it would not work until after 2pm on the activation date. It connected but then gets an error saying the device does not match the account settings. Those errors have been going on since October 1.

tried att support, they lie about 24 hour tech support.  After nearly an hour with the automated system, recording says they are closed.  So bought a device to get around their failed app support. That was wasted money since the tv box doesn’t work either.

As a premier level att customer, with att accounts going back 25 years who spends over $4k a year on att services, the level of support has been beyond horrible.

I guess the tens  of thousands of $ paid to att means nothing.  Time to cancel all these services and go to Comcast.

Teacher

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52 Messages

3 years ago

IMHO, the cancellation of Uverse subscriptions will bring a smile to the faces of the AT&T suits.  They want Uverse to die, and what better way than to have people cancel their subscription without having to say 'Sorry, we're killing Uverse.'.

They want everyone to move to the AT&T TV streaming service.

It doesn't take 2+ weeks to fix an app.

New Member

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10 Messages

3 years ago

We will never be able to log in again. They just don't want to tell us that. I have spoken to 18 tech support people. No one can fix it. 

New Member

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10 Messages

3 years ago

Oh, and I love how they call it a "known problem". So is Covid, but even that has a solution!

New Member

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1 Message

3 years ago

Numerous calls, chats, etc. and they always say working on the app but we all know that is just not happening since you cannot even get Uverse anymore, they want everyone to to their other apps.  Terrible customer service.

Tutor

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7 Messages

3 years ago

I found a solution to this problem.  Set up a new sub account in the ATT/profile/accounts/internet TV page.  Then it allowed my new device to log into Uverse streaming app using the new sub account

Background:  I have a Kindle fire and an Iphone 12, both work logging onto uverse app.  I purchased a new Ipad 12.9 pro 5th gen, when I tried to log in to Uverse app it says:  "login required Please log in with your U-verse Member ID (email address)"  I put in my correct memder ID and pass, it thinks about it for a second, then repeats the message even though I am positive I am using the correct member ID and pass.  Setting up a new sub account and logging in with that fixed it for the new IPAD.  This proves nothing is wrong with the device, something weird happening with the member IDs.

(edited)

Teacher

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52 Messages

3 years ago

@Brian__T 

Yeah, I created a thread several days ago with this exact solution.  My wife and I log in to the app with iPhones (12 & 13), an iPad mini (5th generation), and an iPad pro (about a year old).  We started having problems when I created a new login id for me which I assigned to be the primary email.  That was the start of our problems.  Luckily I had created a new sub account for my wife, and when I used that we were okay.

I'm not sure that this will ever be fixed since uverse is no longer being marketed.

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