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New Member

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9 Messages

Monday, September 20th, 2021 3:48 AM

Cannot Log In to U-verse App

I cannot log in to U-verse app on my iPad and iPhone.  When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password.  I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times.  I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again.  I tried to log in the next day (Saturday), but it still did not work.  Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second.  I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!??? 

New Member

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3 Messages

2 years ago

I have tried everything.  I know I am using the correct email and password because I can log into other apps like Fox Sports using the Uverse login credentials.  I KNOW it's either the app or the server side.  How can I fix this???  

ACE - Professor

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5.2K Messages

2 years ago

And you can use those same att.net credentials to login to myAT&T at smart home manager apps as well?

Community Support

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229.8K Messages

2 years ago

Here to help with your U-Verse app, @roncimo!

'

Just as @gr8sho asked, are you able to log into your AT&T Smart Home Manager app with your credentials? If so, let us know!

 

CalebP, AT&T Community Specialist 

New Member

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10 Messages

2 years ago

I have the EXACT same problem. Tech support spent an hour on it and said they can't resolve the issue!

ACE - Professor

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5.8K Messages

2 years ago

Must be a U-verse problem. Hopefully att fixes it. 

Tutor

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15 Messages

2 years ago

AT&T can't or won't fix it.  They're trying to dump Uverse for DirectTV.  Spent 1 hour on phone with someone who could not adequately speak English and after resetting, rebooting, new password etc. etc. nothing was resolved. He said try again in 24 hours... several days later, it's the same error msg after entering the same ID & password that works fine on ATT.COM... why won't they just be honest with us???  Probably hanging the techs out to dry, they don't know either.

ACE - Professor

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5.8K Messages

2 years ago

Hey @ATTHelp

Can you escalate this to someone who can fix this? Obviously no one at first level can fix this. They cannot understand why it won’t work either. 
@ATTDmitriyCM 

anything you can do to escalate this?

(edited)

Community Support

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229.8K Messages

2 years ago

We're aware that some customers aren't able to sign into the U-Verse app, @vonnyg.

 

We don't have an estimated resolution time right now, but we're working tirelessly to get this fixed. We appreciate your patience in the meantime.

 

If you need help with anything else, let us know.

 

Thanks for contacting the community forums team.

 

Aminah, AT&T Community Specialist

New Member

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1 Message

2 years ago

I am having this same issue.  I can logon to myatt as well as to uverse on a fire tv, but I cannot logon on any apple devices.  It says "please log in with your U-verse member ID (email address)". I tried the att address, my personal e-mail, and the login ID they had assigned me.  I changed my password twice, uninstalled the app, restarted my iphone. Tech support told me over a week ago it was a known issue that would be resolved and I still can't login. I also selected forgot my user ID and At&T texted me 5 different user names.  I tried them and none of them worked. 

ACE - Professor

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5.8K Messages

2 years ago

Still doesn’t work for me either. 

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