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New Member

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9 Messages

Mon, Sep 20, 2021 3:48 AM

Cannot Log In to U-verse App

I cannot log in to U-verse app on my iPad and iPhone.  When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password.  I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times.  I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again.  I tried to log in the next day (Saturday), but it still did not work.  Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second.  I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!??? 

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.6K Messages

1 year ago

We're here to help get your U-verse app working again, @LogitechLisa.

 

Here is some useful information on how to troubleshoot the U-verse app not working. Scroll down to the how to fix your Mobile app from my Smartphone or Device section, and follow the steps provided. 

  1. Make sure you are using the correct member ID to sign in.
    • This should be an AT&T login, not a personal email
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app
  5. Verify you have the latest software/ operating system on your phone or tablet 
  6. Turn off other apps that may be in use
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
  8. Reset your password – This can help sync up your account.

Let us know if this helps.

 

Elmi, AT&T Community Specialist.

(edited)

Accepted Solution

New Member

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1 Message

8 months ago

FYI i had been using my personal email for 3 years then the app stopped working. i changed ID to att.com one they gave me when i set my account with same password app worked first try. hope it helps

ATTHelp

Community Support

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203.6K Messages

1 year ago

We'll do our best to help you get signed back in to the app, @Cat325!

 

Are you signing in with your AT&T ID or your personal email?

 

If you haven't done so yet, try signing in with your personal email and let us know if it worked or not.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

1 year ago

I am using Firestick and trying to use Uverse app. I keep getting error 205.4 code. I have changed my password like recommendation, but still get 205.4. So is it still broken or does Uverse app not work with Firestick

Note: This comment was created from a merged conversation originally titled 205.4 erro code
ATTHelp

Community Support

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203.6K Messages

Hey @m3l5vin1, we understand that you're getting a 205.4 error when trying to sign-in to U-verse app on firestick. We're here to help.

 

Can you provide us with a few more details so we can better assist you.

  • Have you been able to login to U-verse app before getting this error?
  • Do yo have a bundled service?
  • Are you using the correct login information?
  • With the same credentials your using can you access MyAT&T?

Please let us know.

 

Charles, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

  • Have you been able to login to U-verse app before getting this error? Yes but only on Uverse app on iphone. Not on Firestick. First time I have tried on FS
  • Do yo have a bundled service?  I have GigE service and Uverse (No phone)
  • Are you using the correct login information?  I assume so. Im using same login credentials I use on my Uverse app on my Iphone and it works
  • With the same credentials your using can you access MyAT&T? Yes I can
ATTHelp

Community Support

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203.6K Messages

Hey @m3l5vin1.

 

After further investigation this seems to be a known problem. This has been reported and they are working to get this resolved. You will know when this has been resolved when you're able to sign-in correctly on the Firestick app.

 

If you have any further questions or concerns please feel free to reach out to us. Thank you for choosing AT&T.

 

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

Thank you for support/assistance. Ill wait and watch for updates

browndk26

ACE - Professor

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4.9K Messages

1 year ago

Same problem here. The phone rep was confused as why it wouldn't work too. IT said the app is under maintenance. We will see tomorrow.

Personal email doesn't work, not accepted.

gr8sho

ACE - Professor

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3.8K Messages

1 year ago

Is it still happening?   Just tried logging out and in with no problems.   

browndk26

ACE - Professor

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4.9K Messages

1 year ago

Still not working. We changed our account number recently so that may be affecting it 

New Member

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9 Messages

1 year ago

I've just tried both AT&T e-mail address and my personal e-mail address (this is registered for a recovery purpose) to log in, but neither worked!!  "Your member ID (mail address) and/or password does not match our record" showed up.  How can this keep happening to me!!!!????

I'm paying a lot of money for U-verse, but my TV with a wireless receiver loses signal so many times which no technitian can fix in the past 6 years!!!!!!  AT&T should correct this U-verse app problem at least!!!!

ATTHelp

Community Support

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203.6K Messages

1 year ago

Hi, @.

 

Here is more information on how to troubleshoot the U-verse app.

 

Have you tried Uninstalling and Reinstalling the app?

 

Have you rebooted your gateway?

 

We suggest that you uninstall and reinstall the app to make sure that it is up to date. You can also reboot your gateway, because this will refresh the connection and your equipment.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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3 Messages

1 year ago

I keep receiving the error "please log in with your u-verse member ID (email address).  I KNOW i have the correct email and password because I can log into apps like Fox Sports using the U-verse credentials. It has to be the U-Verse App.  I deleted and reinstalled app, restarted the ipad adn still the same problem.  It also does the same thing on my iphone 10x.  HELP!!

Note: This comment was created from a merged conversation originally titled U-verse login erron on ipad pro 11
gr8sho

ACE - Professor

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3.8K Messages

Duplicate thread?

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