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qqwiedjlkm's profile

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64 Messages

Wednesday, February 1st, 2017 8:58 PM

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.

[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time]

 

It took me 3 minutes to finally get them to escalate my call after 15 minutes of trying to work with an agent and getting nowhere. I have now been on hold over 45 minutes.

 

(also, why can I not tag a post with "On Hold" - "On" is a banned word?)

 

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64 Messages

7 years ago

 

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64 Messages

7 years ago

now 6 hours on hold.

 

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64 Messages

7 years ago

8 hours and counting. I'm pretty sure this is the longest phone call I've ever had. By at least 5 hours.

 

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64 Messages

7 years ago

I gave up around 9 hours. 

Pathetic.

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