Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.

[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time]

It took me 3 minutes to finally get them to escalate my call after 15 minutes of trying to work with an agent and getting nowhere. I have now been on hold over 45 minutes.

(also, why can I not tag a post with "On Hold" - "On" is a banned word?)