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qqwiedjlkm's profile
qqwiedjlkm
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64 Messages

Wednesday, February 1st, 2017 8:58 PM

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.

[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time]

 

It took me 3 minutes to finally get them to escalate my call after 15 minutes of trying to work with an agent and getting nowhere. I have now been on hold over 45 minutes.

 

(also, why can I not tag a post with "On Hold" - "On" is a banned word?)

 

qqwiedjlkm

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64 Messages

6 years ago

Total call time is now 1:15:00 and have yet to hear from the supervisor or hear a call escalation response

qqwiedjlkm

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64 Messages

6 years ago

Solved - online chat is able to provide $7 credit on my bill moving forward to negate the price hike.

Call time total is 1:30:00 and still no response from supervisor/escalation team.

 

Henry G: I have checked the details on the account. I do see you have contacted us before regarding the pricing. Please don't worry at all. I am fixing that for you right now.
 
Henry G: I will get you a credit of $7 on your current month bill and will make sure, you don't get charged extra from next month onwards.
 
 
 
 
qqwiedjlkm

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64 Messages

6 years ago

Call now at 1:41:30 and no response

qqwiedjlkm

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64 Messages

6 years ago

This call is now at 1:57:00. Almost 2 hours without someone answering.

qqwiedjlkm

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64 Messages

6 years ago

2 hours 15 minutes still waiting

qqwiedjlkm

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64 Messages

6 years ago

just under 2 hours and 30 minutes now. How is this acceptable?

qqwiedjlkm

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64 Messages

6 years ago

Now we are just about 3 hours. Is there some kind of record ATT is trying to reach?

qqwiedjlkm

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64 Messages

6 years ago

Now just about 3 hours and 45 Minutes

qqwiedjlkm

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64 Messages

6 years ago

Hold for 4 and a half hours.

qqwiedjlkm

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64 Messages

6 years ago

 

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