
New Member
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25 Messages
Canceled Uverse..and canceled directv
I followed instructions..I canceled uverse after signing up for Directv
Directv does not work good here..hard to get a steady connection and has to like binge watch..but not for me..I called and canceled
I am taking the disconnected uverse equipment to be returned to ATT..I received instructions by phone and email
I received a large bill for uverse services yesterday but the uverse is canceled and I would not have agreed to keep uverse another month..I have been begging for its removal for months
Please help again..thanks
skeeterintexas
ACE - Expert
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26.1K Messages
7 months ago
Your final bill is not pro-rated.
Check your billing cycle vs the cancellation date. If you cancel even one day into a new billing cycle you will owe for the entire cycle.
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Hotgirl12
New Member
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25 Messages
7 months ago
I started canceling on chat but was left on hold..I called back on Monday..
I encountered something that I have NEVER encountered with an ATT employee
This is just really bad stuff and I don't want to discuss this..Just I am correct where this concern..I will try calling again when I feel better
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
Good luck. What matters is the date your cancellation was actually effective, not when you "tried to cancel." Cancelling with AT&T pretty much requires a phone call. You will be billed in full for the cycle that includes your cancellation date.
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skeeterintexas
ACE - Expert
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26.1K Messages
7 months ago
Let's just work with some arbitrary dates.
You cancel on Feb.15. and send the equipment back. Your billing date runs from 2/2 - 3/1. You receive that bill on 3/10. That bill is for services 2/2 thru 3/1. You cancelled in the middle of that billing cycle. Since the final bill is not pro-rated, you owe for the entire cycle.
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Hotgirl12
New Member
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25 Messages
7 months ago
Copy of bill..look at the dates I am bring charged for UVERSE SERVICE
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Hotgirl12
New Member
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25 Messages
7 months ago
I tried calling by phone..I got nowhere..he told me I am being billed for last month..he is wrong..I shouldn't have to pay anything for the nightmare my brain has encountered..he said I would have had to cancel before the bill was due..however I have been trying to cancel in the forum and on phone
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Hotgirl12
New Member
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25 Messages
7 months ago
The guy said I was paying for feb-mar but I figured he only looked at the top part of the bill
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skeeterintexas
ACE - Expert
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26.1K Messages
7 months ago
He was wrong. That bill is for 3/5 - 4/4. You are now into that billing cycle.
If you cancel on 3/13, then YES you owe that bill for that cycle. To not owe for the next billing cycle, make sure that your cancellation is effective before 4/4.
(edited)
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Hotgirl12
New Member
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25 Messages
7 months ago
Copy of equipment return from ATT
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JefferMC
ACE - Expert
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33.1K Messages
7 months ago
So you've already cancelled. You still owe through April 4th, even though your equipment is due back before then.
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