Canceled UVerse TV, keep getting charged.
I'll try not to make this too long.
I canceled the TV portion of my UVerse back on September 13th, keeping my internet. They sent me a label to ship the box back, I did so, and lost my access to features related to it (HBO Go, etc). Ever since, I have been charged for the services that I canceled.
I have called numerous times and tried online chat multiple times. I have been promised bill credits and e-gift cards for my troubles and have yet to receive anything. I am still being billed about $45 extra a month. I have no access to the service they are charging me for.
Is there anything else I can do that doesn't involve me driving to the call center ~45 minutes away and wringing someone's neck until I am charged correctly and given the money that belongs to me? I'm certain that the computers they use can't be THAT hard to operate.
I have been waiting for the bill to settle so that I can use the money to add a line to my AT&T wireless, but now I'm starting to regret paying for the line I currently have.