Call back appointment from your customer support didn't happen
I called you several days ago to discuss my UVerse account. The wait was too long to continue on hold, so I was asked if I wanted a call back and I was scheduled a call back at 3:15 PM. NO ONE EVER CALLED! Why not???
2 months ago
@belewba missed appointments can be really frustrating and we understand how much of an inconvenience this has caused for you.
So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.
We look forward to connecting with you soon!
Tanatswa, AT&T Community Specialist