bizarre conversations with ATT today regarding my U-Verse plan
I cannot believe this exists with ATT!
I was promised with a 12-month U-Verse promotion since last July however it was not posted to my account. For the last 8 months, I have been making monthly call to explain the situation to maintain the promotion. I was also promised that the problem would be addressed by personnel from management level. I contacted ATT again today and could not believe the following:
Both agents kept selling me products that I do not want despite that I expressed at the beginning of my call that I did not want any product recommendation today.
Both of them failed to address my concerns. Once I told them that I was not interested in what they promoted, they simply said please speak to a supervisor about that however later then told me that the supervisor was not available and I had to call back on Monday.
After wasting about 2 hours total, my concerns about the overcharging bill as well as the newly installed equipment fee were not addressed at all!
Overcharging bill: my monthly bill was doubled in the last 8 months because the promotion failed to apply. However, I usually had no problem getting it adjusted until recently. I simply cannot believe why these agents fail to help me.
New equipment fee: when I began with ATT U-Verse service 2 years back, I chose to avoid the monthly rental fee by paying for the equpiment. Then agent first told me that I can never buy the equipment from ATT. After I explained to her that she should be familiar with past ATT service, she changed her statement to say that I added a TV service to my U-Verse back in January and CANCELLED THE SERVICE 3 MINUTES AFTER. That is why ATT decided to apply the equipment fee started with my u-verse bill in March. This is totally absurd! I was telling her that I do not have a TV in the house. How am I supposed to add such service to my account? She kept accusing me for adding the service and then cancelled it 3 minutes after. I was wondernig for a long while if I were actually speaking to ATT agents!!!!! How bizarre was it!!!! After I demanded to speak to her supervisor, she changed from "my manager was with another customer" to "he is off the floor now."
Can anyone relate to my bizarre experience? Should I simply give up ATT and go to other carriers after being with the company for the past 10 years? I feel that I am just too tired to deal with being overcharged on a monthly basis. I cannot believe that after being with ATT for my wireless, internet, and home phone service for that many years, ATT continues to demand more money from me by charging nonsense fees like this.