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92BillingIssue's profile

Contributor

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2 Messages

Saturday, August 17th, 2019 9:25 AM

Billing Issues - Now they threaten collection

In Apr I moved and set up ATT.  House has hazardous mold so we were forced to leave immediately.  Tried to move the ATT UVerse to the new home we found but installation was over 2 weeks delay.  So had to cancel and find another service.  Despite this we paid our bill on time until we knew we would have a credit of over $100.  Today (4 months later) I continue to receive a bill of $65 owing despite not having had this service for months and receipts and emails showing successful return of all equipment and they have threatened collections if not paid!  I have voice recordings of several Att reps who insisted this was adjusted and the $118 that ATT owes me for over payment of my account has been processed.  Wondering now if i should just spend an extra couple of hundred to hire an attorney to resolve this and bill ATT for the cost to resolve their billing errors.  I have a perfect history of payment for all expenses and I refuse to allow a company that can't get their billing system correct to put an unwarranted stain on my credit history.  Beware when buying anything from this company.  You may be in for more than just a heafty tv fee!

ACE - Expert

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27.7K Messages

5 years ago

What is the $100 for?  If it was for an install and your service was installed you owe it, mold or not.  If it was for the remainder of a month's service, you owe that as the policy is to bill THROUGH the end of a billing cycle.  If it was for unreturned equipment and you returned the equipment in time, then you've got an issue.

 

Before you pay for an attorney ($300-$400 an hour), refer to the current TERMS OF SERVICE

Contributor

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2 Messages

5 years ago

ATT has confirmed via several telephone discussions that they owe me $100 ($118 to be exact per Laurie from San Diego’s office) It was an overpayment I made to keep the account current before they could make the adjustment after cancellation.  I had used the same service for over 10 years but they were unable to move my service to our new address.  ATT has verbally confirmed on several occasions (I documented the names of each rep I spoke to, one ever provided me with an ref number and I recorded those phone calls suspecting there would be issues - also have receipts for returned equipment and emails confirming the return of equipment) that I am due this return of funds. I even explained that I could care less if they returned the $118 just requested they stop billing me for additional services that I never received.  I was fearful they wpuld place me in collections and mentioned this concern to the agent I spoke to.  Alas, here I am with a notice  to pay or they will submit to collections.  As for the $65 charge they are claiming I owe, it appeared approx a month after I had received confirmation that my account was $0 (pending the processing of the $118 for overpayment).  There are detailed notes on my account that have been explained to me by 3 different ATT reps since June.  
Our firm offers access to legal representation to assist us in matters such as this, it would not be a burdensome cost to avoid having a blemish on my otherwise lifelong perfect credit history.  @skeeterintexas 

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