----- Forwarded Message -----
From: "Marc (edited per community guidelines)" <[email scrubbed]>
To: "[email scrubbed]" <[email scrubbed]>
Cc: "Marc (edited per community guidelines)" <[email scrubbed]>
Sent: Wed, Mar 18, 2020 at 1:40 PM
Subject: Re: THANK YOU
To whom it may concern,
I'm not past due and don't owe anything.
Months ago I called many times and spoke with many people (all documented) when AT&T twice jacked up my rate. I was going to quit AT&T and take my business elsewhere, but we struck a settlement with the agreement that I stay with AT&T. That was our agreement. You are now violating our agreement by attempting to collect for the jacked up rate from either October or November 2019, items that were included in our settlement. I know this is true because a manager told me it would be fixed (I have that person's name, date and time we spoke), but evidently he/she LIED and didn't fix it.
I am really tired of trying to reach and commuicate on the phone with anyone from AT&T. It's a daunting, time and energy consuming process designed to always benefit AT&T by frustrating customers to the point of them giving up. I will not play this game with you and I do not give up. Moving forward, any communications with AT&T will be electronic so everything is always in writing.
If you cannot resolve this issue without me having to call again and waste more of my time, I will be taking my business elsewhere. Thank you and have a nice day.