Bill Higher than Expected
Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises.
Promotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and when they will expire. For more questions on your promotions, check out our promotions expiring article. It has information how you can check for promotions and how to contact us.
It may take 1-2 billing cycles for some discounts to appear on your bill. Please pay the full amount due on your bill by the due date, to avoid billing issues in the future. Any over/under payments will reflect on the next bill. Verify your discount now and log into your account at www.att.com.
Taxes may apply to charges for products and services included in your bill. Specific taxes vary by state and locality.
Surcharges and Other Fees
These are charges authorized by law and may include state-specific surcharges or regulatory fees. Examples include the Federal Subscriber Line Charge and the Federal Universal Service Fee.
Prorated charges are partial month charges that are incurred anytime you make changes to the products and services on your AT&T account. Since we bill your monthly service one month in advance, your bill will reflect charges for a partial month of service as well as a full month of charges for the following month. Any overcharges due to this will be reflected in the bill after.
Late Payment Fees
Late payments are sometimes unavoidable. To avoid the fee, learn more about setting up a payment arrangement.
If you have questions or concerns regarding your bill that as not answered here, please chat with us.
David, AT&T Community Specialist
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