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2 Messages

Fri, Mar 27, 2020 6:07 PM

bill does not match customer service agreement

I spoke with a customer service agent on Feb 27 and agreed on a package and price. AT&T emailed me a summary of that order and it reflected the price that we had agreed upon. I have a copy of that agreement.

However, AT&T has been sending me bills which are about $60 per month higher than the agreed upon price. I chatted with a customer service agent, and they told me that I only owed what we had agreed upon. However, I have now received a past due notice. Now, I cannot reach an agent either by chat or by phone.

How can I reach AT&T to resolve this issue?

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