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Thursday, August 21st, 2014 5:00 PM

AT&T's liability for damage caused by faulty u-verse installation?

I've gotten nowhere with this through the AT&T call tree and I can't find an answer in the forums, so here goes...


We had an electrical storm a few days ago and it blew the u-verse router. The tech came out and replaced it, but also had to replace the jack which had electrical damage (some charred parts), and we noticed that my non-AT&T phone which was connected into the wall downstairs was dead as well.  So essentially whatever was connected to the phone jacks was dead.  The tech mentioned that the AT&T u-verse box on the side of the house was not grounded properly and I could possibly make a claim to AT&T for the damaged phone.


Can anyone confirm this? What kind of liability does AT&T have in this case?

Thanks so much!



20.4K Messages

9 years ago

Contact ATT Customer Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your electrical damage problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉




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