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6.7K Messages

Thu, Sep 1, 2016 8:00 PM

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AT&T's Credit Check Policy


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So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below:

 

Credit Evaluation: 

  • AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).
  • Credit checks using information pulled from your AT&T service history and credit bureaus are a soft credit check instead of a hard credit check which means it does not impact credit scores.
  • The results of the credit evaluation and the cost of the device will determine if security (down payment, advance payment, Credit Management Fee or deposit) is required.   
  • Guarantors or co-signers for credit applications are not accepted by AT&T.
  • In order to consent to a credit check and service activation with AT&T, potential individual customers must meet the minimum age requirement of 18.  Puerto Rico age of consent would be 21.

Unable to Submit to Credit Evaluation: 

  • All customers are eligible to apply for service. Information required to process an application for credit may be different depending on the product line.  
  • You may be listed as having unknown credit. Depending on the service you’re signing up for security may be required.

Reimbursement of Fees: 

  • If a Credit Management Fee is required, a credit will be applied to the account as long as the service remains active and is in good standing.
  • If your credit rating changes the fee will remain on the account. 

Security Requirements: 

  • Down Payment: Initial payment put towards the cost of a device on an installment plan.
  • Advanced Payment: Made in advance of order submission and applies to future bills until exhausted. 
  • Autopay: Automatic payments deduct from the customer's bank account or charge each month to their credit card.
  • Credit Management Fee: A fee paid by the customer in advance of order submission. 
  • Deposit: Payment for service
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

6 years ago

This article is about AT&T's Credit Check Policy that is required for service. Read more on the Customer Service Agreement.

 

-ATTU-verseCare

(edited)

Contributor

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1 Message

5 years ago

I called yesterday about internet. I was told that I had to pay $100 and i was wondering what that for

Contributor

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1 Message

5 years ago

Why do you have to submit to a credit check even to find out prices for your products? I called an AT&T representative just to ask about rates for internet service, and she couldn't even tell me prices without pulling a credit check. I said no thank you.

Tutor

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4 Messages

5 years ago

they make up the rules as they go. they told me my credit had to be above a certain amount.  mine was and i still was not able to get service.

ACE - Expert

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23.6K Messages

5 years ago


@scotto260 wrote:

Why do you have to submit to a credit check even to find out prices for your products? I called an AT&T representative just to ask about rates for internet service, and she couldn't even tell me prices without pulling a credit check. I said no thank you.


Did you check ONLINE for internet pricing?  The best deals are those found online.

 

Contributor

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2 Messages

5 years ago

is this the skeeter who used to attack ebay customers?

 

Contributor

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2 Messages

5 years ago

is this the texas sketter ebay employee who used to attack posters on the forums?

 

ACE - Expert

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23.6K Messages

5 years ago


@skeeterhunter wrote:

is this the texas sketter ebay employee who used to attack posters on the forums?

 


1.  I'm the only skeeterintexas as far as I know.

2.  I am not an ebay employee (I'm retired)

c.  I've been attacked a time or two but I've never attacked anyone on any forum. 

 

I'm just an old lady sittin' here minding my own business....

 

P.S.  If you @skeeterhunter created your name in conjunction with mine, I'm flattered. 

Tutor

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2 Messages

4 years ago

I know, they wanted to run a credit check on me yesterday for a phone upgrade and I was even doing a one-time payment.  That's like Amazon.com or any other online company running a credit check every time you place an online order.  Unbelievable!  I thought it was fraud and discontinued the call to protect my security.

Contributor

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1 Message

4 years ago

I recently signed up to uverse (less than 3 months ago). I want to add new service to that account now, do you still need to run a new credit check on me?

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