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jamesly's profile



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Tuesday, November 26th, 2019 10:26 PM

ATTCARES - Any help getting my credit for returned equipment?

Is there anybody from AT&T that can get my credit applied to my account? I can supply Escalation ticket numbers, Employee numbers, reference numbers, copies of the confirmation of receipt emails, my shipping receipt, photos etc..

I cancelled Uverse service and Returned equipment as per contract.

I returned the equipment on August 23rd. I have the receipt from the UPS store and photos of the box at the shipper.

I was charged 150.00 x 2 = $300.00 on my September bill dated Sept 10

I Understand that.

I recieved 1 confirmation of received equipment on Sept 17th and a second on October 19th. Why they were a month apart I can't explain.

On my October bill I recieved 1 Credit for 1 Box - $150.00 . On September 10th I chatted with ATT (I have the transcript) and asked about this... Result was an escalation 


I just received the November bill and I still haven't received the second credit for $150.00.

I called today November 26th and spoke with an agent Amy, then a supervisor Hannah. Employee # xxxxx


"There is nothing we can do now that it is in the "Back Room" I cannot say when you will get your credit."

I asked her how long was reasonable to wait? She could not say. I asked 3 months? 6 months?

The result is I have to wait.







Community Support


210.9K Messages

3 years ago

Hi @jamesly!

Thank you for reaching out to us here! We'd love the chance to help look into your billing concern and see how we can turn your experience around for good.

To fully assist with this issue further, we will need to look over your billing concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist



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