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1 Message

Tue, Apr 23, 2019 4:08 PM

ATT threading to send me to collection even though i am paying dept monthly

Hey There,


i was told by an agent that if i cancel service, i will not have to pay any cancellation fee. unfortunately, it didn't work out as he said; but that is an old argument. my concern he is that. i keep receiving mail from ATT threading to send my account to collection. i have been paying monthly and i even told them that i don't have that full amount now but i will pay it full in 6 months. one of the representative let me know that after 60 days, it will go to collection, another one said that it is fine if i pay any amount monthly. 

Right now i am confused. are they really going to send it to collection?


Thank you


Accepted Solution

Official Solution


ACE - Expert


15K Messages

a year ago

Unfortunately, they can.  The good news is that once it goes to collection you might be able to negotiate with the collection agency a lower balance in order to pay it in full.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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