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Tue, Apr 23, 2019 4:08 PM

ATT threading to send me to collection even though i am paying dept monthly

Hey There,


i was told by an agent that if i cancel service, i will not have to pay any cancellation fee. unfortunately, it didn't work out as he said; but that is an old argument. my concern he is that. i keep receiving mail from ATT threading to send my account to collection. i have been paying monthly and i even told them that i don't have that full amount now but i will pay it full in 6 months. one of the representative let me know that after 60 days, it will go to collection, another one said that it is fine if i pay any amount monthly. 

Right now i am confused. are they really going to send it to collection?


Thank you


Accepted Solution

Official Solution


ACE - Expert


15.7K Messages

a year ago

Unfortunately, they can.  The good news is that once it goes to collection you might be able to negotiate with the collection agency a lower balance in order to pay it in full.

I've reached that age where my brain went from "You probably shouldn't say that"

"What the heck, let's see what happens."

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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