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MishkaP's profile

Contributor

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1 Message

Fri, Nov 21, 2014 3:37 PM

AT&T support problems

Monday night u-verse,internet, and phone died.   I ignored them for 24 hours assuming it was a network problem (like the last time), then I gave up and called.  We had no luck with the diagnosis by the live technician, so I made a service appointment.   It was for Thursday afternoon and I had to rearrange my work schedule.   Thursday around noon, I received an email telling me that my wireless thermostat was back on line. When I came home from work for the appointment, everything was online, so after speaking to the scheduled technician, I cancelled the visit (why waste his time too).

 

I do understand that networks go down.   I don't understand why AT&T is unable or unwilling to simply tell me that they are working on the problem and it will be fixed as soon as possible.  I resent rearranging my work schedule to meet a technician who is not actually required. This is the second time that it has happened.   Local service is fine, but the home office clearly has problems. 

 

Do they really want to send me back to TW?  At least they told me when there was a problem external to my home.  A little honesty would go a long way.

 

Community Support

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6.7K Messages

7 y ago

Hi @MishkaP,

 

I am so sorry about the inconveniences. They should be able to identify an outage, but if you ever do run into this issue again, try checking with our service service tools. 

 

You can use the myATT app on your cell phone.

Also, to check your line quality, you can do it through our Facebook U-verse Service Tool

Finally, you can use our Troubleshoot & Resolve Tool

 

-David T

 

 

Contributor

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1 Message

7 y ago

I am hoping someone can read this and help me get my phone and internet going at Uvers

 

It has been down for 8 days now, three technicians have been to my house some "outside" some "inside" each says its on the others side. then its the CO, then its been moved.

 

Eitherway I have called supervisors, techs and even asked for all of them to come at once

 

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

JefferMC

ACE - Expert

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24.4K Messages

7 y ago


@mdgnorthc wrote:

I am hoping someone can read this and help me get my phone and internet going at Uvers

...

It has been down for 8 days now, three technicians have been to my house some "outside" some "inside" each says its on the others side. then its the CO, then its been moved.

 

Eitherway I have called supervisors, techs and even asked for all of them to come at once

 


Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your service issues. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

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