AT&T support problems
Monday night u-verse,internet, and phone died. I ignored them for 24 hours assuming it was a network problem (like the last time), then I gave up and called. We had no luck with the diagnosis by the live technician, so I made a service appointment. It was for Thursday afternoon and I had to rearrange my work schedule. Thursday around noon, I received an email telling me that my wireless thermostat was back on line. When I came home from work for the appointment, everything was online, so after speaking to the scheduled technician, I cancelled the visit (why waste his time too).
I do understand that networks go down. I don't understand why AT&T is unable or unwilling to simply tell me that they are working on the problem and it will be fixed as soon as possible. I resent rearranging my work schedule to meet a technician who is not actually required. This is the second time that it has happened. Local service is fine, but the home office clearly has problems.
Do they really want to send me back to TW? At least they told me when there was a problem external to my home. A little honesty would go a long way.