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Community Support

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147.7K Messages

Mon, Jan 11, 2021 9:56 PM

AT&T Solutions: Paid Bill But U-verse Service is Not Working

Restore your TV Service After Making a Payment

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If you just paid your bill and your TV service has not been restored, there is an easy fix. Just reset your receiver.

  1. Go to your receiver
  2. Press and hold the power button for 10 seconds
  3. Enjoy your TV service

Still not working?

In some instances, resetting your receiver may not work. You may need to:

Partial payments

When service is turned off for non-payment, the full past-due amount displayed on the bill must be paid before service can be restored. If an amount under the full past-due amount is paid, service will not be restored.

 

Payment plan

In some instances, setting up a payment plan will restore services. It is easy and you can set up a payment plan online.

 

ChrisZ, AT&T Community Specialist 

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Official Solution

Community Support

 • 

2.5K Messages

a month ago

Made a payment but U-verse TV not working? We have you covered, just check out the post above.

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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