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1 Message

Friday, September 18th, 2020 6:59 PM


My Internet and U Verse charges have increased little by little over the past year, and internet speed was not as good as I had expected.  Last month I cancelled my service 7 days into the Billing cycle. When I received my final statement, it was for a FULL billing cycle, not for the 7 days I had service and equipment!! I disputed the bill, but ATT was not willing to pro-rate my account. I hope you have better luck than I did!! You can guarantee I will also post my dissatisfaction to Social Media as well!!

Former Employee


22.5K Messages

4 years ago

Did you read the Terms Of Service agreement you agreed to when establishing service? Last updated January 2019




from section 5...

Payment Cycle and Cancellation.


Billing for the Services commences when AT&T has provisioned the Services. Recurring charges for each month's Services will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Services generally will be billed in the billing cycle following the transaction. Your first bill for Services may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of Service in your billing cycle after termination. Your Service will continue until the end of the bill cycle. A downgrade fee may apply if you make changes to your Service within thirty (30) days of Service provisioning or later programming orders.

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