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jdominguez1991's profile

Contributor

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1 Message

Mon, Jul 1, 2019 8:39 PM

ATT SENT ME TO COLLECTIONS FOR CANCELLING WITHIN THE TRIAL PERIOD

I ordered ATT services however I didn't really like the service so I cancelled within the one month free cancellation policy. I spoke to several ATT representatives before this who assured me that I would not be charged. I have since been sent to collections. I have called ATT and told them of the problem. ATT told me that their system shows I am correct, but they don't know which department within the company has the power to remove these charges/remove me from collections. Since then I continue to get calls from Amsher, collection agency for ATT for this debt. Has anyone had this issues or can anyone give me some guidance on this? Thanks!

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.4K Messages

3年前

We'd love to help clear up any confusion, @jdominguez1991.

We do not have a one month free cancellation policy. We do have a Buyer's Remorse Period, which is 14 days from activation as of November 2018, and this applies to the Early Termination Fee that is applied for cancelling service before your contract term is met. You will still be responsible for paying a final bill with prorated charges for the time that you had service, if you cancel within the Buyer's Remorse Period. If there is any equipment that needs to be returned, the Buyer's Remorse Period does not apply to the non-return fee that will be applied if that equipment is not returned within 21 days of cancelling your service.

Since you mentioned that the past due amount has already been turned over to a 3rd party collector, you will need to talk to our internal collections for the best assistance regarding the past due amount.

Let us know if you have any other questions about our services.

John, AT&T Community Specialist

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