AT&T Retention Department Not Honoring Agreement
Back on January 13, 2015 I spoke to Debbie retention department about cancelling service to go to Dish Network. So in order to stay I was offered Uverse 300, HD and 18 mbs of internet speed, with 2 free receivers 2 receivers for $121( the Managers Special) I was told. AT&T representitive ensure i would receive an email confirming the changes. Email never received.
On January 21st I called again to ask about the confirmation of the changes and also change from U verse 300 with HD to Uverse 300 Latino which is for the same price. The representive I spoke to did the change and also said she would note to a manager about the confirmation.
February 10, 2015 I saw my bill was 214.84 none of what was promise was honored. I called Retention Department Renan the representitive said he could not honor that price but offer a whole different offer basically downgrading everything . I ask to speak to a manager, but was told manager could only call me til next day.
February 11, 2015 AT&T Retention Manager Michael in LA called with a similar offer of downgrading everything for $123. But he could give the original offer from January 2015 because prices have change. I mention to him that the price giving to me was with the changes. Still he answer that he could not honor the price originally giving to me. Why cant I receive what was agreed upon.
AT&T can I get help,