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Monkeygirl94's profile



4 Messages

Tue, Aug 29, 2017 10:59 PM

ATT removed bundle price from my bill, but can't fix it.

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract (that they are not following) without paying a fee (that we all know they will charge me)? I am now paying more than I would on any other service around. 


Community Support


199.9K Messages

5 y مضت

Good Morning @Monkeygirl94!


How are you today?   I hope you are doing well.  I can definitely understand your concerns about your bill.  I would like to have the opportunity to research your account.  I can help you with this.


In order to review the bill; can you please send us your full name, phone and account number to @ATTCares?   When I finish investigating, I will message you. 


Have a great weekend.  Enjoy the last holiday weekend of the summer!


Donna V, AT&T Community Specialist


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