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Sat, Aug 13, 2016 4:56 PM
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AT&T property claims for damages
PROPERTY DAMAGE CLAIMS
Helpful information for Property Claims with AT&T
Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to track a claim filed by an AT&T representative or file a new claim, we’ve got you covered.
Claim Information
AT&T claims are handled through Sedgwick, our claims administrator.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.
File a new claim
If you need to file a new claim, have the following information available:
- Location – The physical address or GPS coordinates for the location where damage occurred.
- Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.
Once you have the information together, call the Claim Center at 855-365-4976.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
Track an existing claim
If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status. Or, you can also go to www.mysedgwick.com.
David, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
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Tags
damage
repair
property
claim
sedgwick
lawn
Responses
timschaefer
Teacher
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22 Messages
2 years ago
I am a long term ATT (10+ years) customer with cable, mobile, and internet. In 2016, ATT performed digging in my front yard for the ATT GIGA lines.
Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). This has happened repeatedly over the last two summers. As a result, the underlayment and liner now has permanent creases and protrusions and needs to be replaced.
Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since.
I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a ATT Manageon the line.
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lamantha
Contributor
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2 Messages
2 years ago
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jclaire3
Contributor
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2 Messages
2 years ago
It is so disheartening to see how AT&T lacks the insight and integrity to improve their customer service. They now boast a $180.5 billion revenue (includes Warner Media). Perhaps that $85 billion deal that Randall Stephensen made with Time Warner should have been used to include improved employee training and building better customer relations. Then again, the Department of Justice plans to appeal the decision that allowed the
deal to go through.
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DawnW74
Contributor
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1 Message
2 years ago
AT&T came out to bury their cable that was running through our yard. They never called JULIE before they dug up our yard, and of course in the process cut our invisible fence. I have contacted our claim rep 3 times and she has never returned my calls. I think the claim service is a hoax.
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navyveteran20
Tutor
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5 Messages
2 years ago
Good luck and I hope it works out for you!
NavyVeteran20
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timschaefer
Teacher
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22 Messages
2 years ago
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Rsmell
Contributor
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2 Messages
2 years ago
Can’t get a hold of Sedgwick or anyone that’s able to help at AT&T. [Per Guidelines: Keep it Relevant and Appropriate]. Good luck everyone!
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timschaefer
Teacher
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22 Messages
2 years ago
rmscen@att.com
ATT risk management
1-800-894-0374
Sedgewick
Chicago 1-888-777-7039-0 Manager:
Sharon Wilkins
Ken Puitt-supervisor
1-469-213-4393
Luna Garcia
Claims examiner
469-213-4344
Lg564v@att.com
Save yourself the aggravation of trying to get an answer that is not just a
blow off from ATT or Sedgwick.
I am filing suit and naming ATT, Sedgewick, and LanTel the horrible company
that ATT hiring to severely damage my property.
The customer abuse by ATT turns my stomach.
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Atbspinner
Contributor
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1 Message
2 years ago
My son had an AT&T communications cable break free from a utility pole and hit his car while he was driving. This is documented by a SC Trooper who was called to the scene. Almost $1800 worth of damage. After hours on the phone we were directed to Sedgewick. We finally got a letter in the mail stating that AT&T was not responsible. Basically saying they had no previous knowledge of a hazard and the driver should have been aware of a hazardous situation. This line broke free off of a pole at least 50 ft. in the air with no warning or even bad weather. So, I need to know who to send the summons to for small claims court. Sedgewick will not respond to numerous emails or voicemails. The case # for Sedgewick is 1808000591-01.
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navyveteran20
Tutor
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5 Messages
2 years ago
1-877-737-2480
1-855-462-6537
Hope this helps. Good luck!
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timschaefer
Teacher
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22 Messages
2 years ago
I wish there was a way to get this wider spread .
--
All the Best,
*Tim Schaefer*
timgschaefer@gmail.com
C-913-940-7146
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creekcodamage
Tutor
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10 Messages
2 years ago
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timschaefer
Teacher
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22 Messages
2 years ago
Dear ATT,
Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”.
I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines.
Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.
Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since.
I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.
So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:
-The sump pump electrical from water back up paid in 2017- $524.70
-The problem exploration company who identified the problem and fixed the pipe- $365.00
-The sump pump electrical from water back up paid in 2018- $825.00
-Resculpting of my pool floor and new liner 2018- $5215.70
-TOTAL $6930.40
Bottom line: ATT hired Lantel….Not me. ATT
ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic
ATT “Damaging your World”
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timschaefer
Teacher
•
22 Messages
2 years ago
Dear ATT,
Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”.
I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines.
Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.
Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since.
I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.
So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:
-The sump pump electrical from water back up paid in 2017- $524.70
-The problem exploration company who identified the problem and fixed the pipe- $365.00
-The sump pump electrical from water back up paid in 2018- $825.00
-Resculpting of my pool floor and new liner 2018- $5215.70
-TOTAL $6930.40
Bottom line: ATT hired Lantel….Not me. ATT
ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic
ATT “Damaging your World”
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missjames
New Member
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2 Messages
a year ago
ATT installing broke my gas line in August of 2019. I filed a claim, gave them all the info they asked for and have heard NOTHING since. I have called and emailed at least a dozen times, both ATT and Sedgewick about this. No one will answer my calls, return my calls or emails. This seems to be a scam that Sedgewick is running with ATT. Whereas I am happy with my service I am very close to dropping ATT and getting an attorney for this matter.
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