Community Support
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6.7K Messages
AT&T property claims for damages
PROPERTY DAMAGE CLAIMS
Helpful information to file claims with AT&T
Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.
Claim Information
AT&T claims are handled through our third-party administrator, Sedgwick.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, mitigate your damages by calling your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, a Sedgwick adjuster will contact you within 3-5 business days to interview you about the incident. Please ensure that you take photos of the damage/ incident.
File a new claim
Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.
Track an existing claim
If an AT&T representative has given you a submitted claim number and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to www.mysedgwick.com and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster.
For damage to yards, plants, or bushes, please call the BWIRE group at
- 800.924.9420, prompt 2.
- Hours: 7:30 am - 6 pm ET (Monday - Friday).
- If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
- Email: bwire@att.com.
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
timschaefer
Teacher
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22 Messages
6 years ago
I wish there was a way to get this wider spread .
--
All the Best,
*Tim Schaefer*
timgschaefer@gmail.com
C-913-940-7146
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creekcodamage
Tutor
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10 Messages
6 years ago
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timschaefer
Teacher
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22 Messages
6 years ago
Dear ATT,
Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”.
I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines.
Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.
Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since.
I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.
So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:
-The sump pump electrical from water back up paid in 2017- $524.70
-The problem exploration company who identified the problem and fixed the pipe- $365.00
-The sump pump electrical from water back up paid in 2018- $825.00
-Resculpting of my pool floor and new liner 2018- $5215.70
-TOTAL $6930.40
Bottom line: ATT hired Lantel….Not me. ATT
ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic
ATT “Damaging your World”
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timschaefer
Teacher
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22 Messages
6 years ago
Dear ATT,
Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”.
I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines.
Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.
Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since.
I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.
So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:
-The sump pump electrical from water back up paid in 2017- $524.70
-The problem exploration company who identified the problem and fixed the pipe- $365.00
-The sump pump electrical from water back up paid in 2018- $825.00
-Resculpting of my pool floor and new liner 2018- $5215.70
-TOTAL $6930.40
Bottom line: ATT hired Lantel….Not me. ATT
ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic
ATT “Damaging your World”
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missjames
New Member
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2 Messages
4 years ago
ATT installing broke my gas line in August of 2019. I filed a claim, gave them all the info they asked for and have heard NOTHING since. I have called and emailed at least a dozen times, both ATT and Sedgewick about this. No one will answer my calls, return my calls or emails. This seems to be a scam that Sedgewick is running with ATT. Whereas I am happy with my service I am very close to dropping ATT and getting an attorney for this matter.
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