AT&T property claims for damages

Today's adventure started with a backed up toilet that flooded and made a huge mess.  We jumped in quickly and got the worst of it cleaned up.  But after 15 minutes, I still could not plunger or snake the clog loose.  Pro Tip: even though it's gross, take a picture.

I found the flush-out in the front yard, and after popping the cap, another nasty mess flowed out.  Roto-Rooter was the first one I could get to come out.  Great service.  After clearing it, the manager came by with a camera and guess what we found.   AT&T fiber cable running right through a shattered pipe. Fiber was laid in Summer of '17

Turns out this happens so often, that Roto-Rooter has a pair of guys just to work with AT&T.  Roto-Rooter will bill AT&T 4828.  I hope file a claim on Monday to recoup the 390 I spent getting the line cleared.  I'm also wondering if I can claim something for the hardwoods getting class 3 contamination.  I should have taken that pic.

Please post if you have resolution. They did the same thing to me and Vincent with Sedgwick Claims is stating that they cannot locate where they did the work or what contractor they used so they are refusing to pay the claim. Even though there was clearly an ATT line bored through my sewer main! They are doing their best to not take responsibility. I have asked multiple times for a representative who could appear in small claims court but all he will tell me is he cannot provide that information. 

Though the contractor vs subcontractor legal stuff gets fuzzy, imho AT&T is ultimately responsible. And AT&T ‘s lack of record keeping is a no excuse from liability.
For me in Davidson, I found the contractor (ANSCO) and date through my HOA, but the town may also have a record of when they came through.  Neighbors or a neighborhood FB site may help too.

AT&T is putting underground fiber optics in neighborhoods. They will descend upon your neighborhoods, damaging anything in the way of their optical fiber and denying any claim for reimbursement, AT&T is sticking with this lie, saying they didn't do the work,  it was their contractor that did it, therefore they not responsible. But AT&T is the owner and who hired  the subcontractor to do the job, so that make AT&T responsible along with anyone who touch or directed damage to your property.  There are people in my neighborhood with broken sewer lines, water lines, gas lines, and electrical supply lines. They cannot be allowed to get away with screwing people, if you have a claim turn it in.

[Edited to comply with Guidelines]

Meme too they damaged my sprinkler system and no resolution 

Please provide an address to send claim documents to AT&T on general liability (Slip & Fall) injury claims, 3rd party.  Thanks

I am a long term ATT (10+ years) customer with cable, mobile, and internet. In 2016, ATT performed digging in my front yard for the ATT GIGA lines. 

Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). This has happened repeatedly over the last two summers. As a result, the underlayment and liner now has permanent creases and protrusions and needs to be replaced.

Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since. 

I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a ATT Manageon the line.