ATT Property Claim - Referred to Sedgwick claims examiner not responding - need resolution
I have a property damage claim with ATT - 2009000630-01
On July 27th I had an overflow issue in my house. The cause was a hole in the main sewer line of my house caused by ATT fiber optic cable. Damage was repaired and cost me $4,100. I was assigned to a Sedgwick claims examiner, Slaton Dawkins. He sent me an initial letter dated August 8th. Since then I have only heard from him once and that was after I called ATT to complain. I have provide all requested documents via email and USPS. I am not able to check my claim on mysedgwick.com as my account was not set up properly. I have spoken to IT support and ATT; however, have not been able to resolve this issue.
I am in need of resolution for this claim. Please advise.