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2 Messages

Fri, Oct 30, 2020 5:16 PM

ATT Property Claim - Referred to Sedgwick claims examiner not responding - need resolution

I have a property damage claim with ATT - 2009000630-01 

On July 27th I had an overflow issue in my house.   The cause was a hole in the main sewer line of my house caused by ATT fiber optic cable.   Damage was repaired and cost me $4,100.    I was assigned to a Sedgwick claims examiner, Slaton Dawkins.   He sent me an initial letter dated August 8th.   Since then I have only heard from him once and that was after I called ATT to complain.   I have provide all requested documents via email and USPS.  I am not able to check my claim on mysedgwick.com as my account was not set up properly.  I have spoken to IT support and ATT; however, have not been able to resolve this issue.  

I am in need of resolution for this claim.  Please advise.  

Responses

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Thank you for reaching out, @Alvarezclaim2020.

 

Because Sedgwick's agents are the only ones trained to handle damage complaints, we suggest reaching back out to them and perhaps asking to have your claim escalated.

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

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New Member

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2 Messages

25 days ago

Thank you for your response.  Please advise as to how to escalate when I am having difficulty getting updates for the adjuster.  Please advise. 

Brand User
ATTHelp

Community Support

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140.2K Messages

23 days ago

@Alvarezclaim2020.

 

You'd have to call the Claims Center at 855.462.6537 to track your claim. As Aminah said, they're the only ones trained to help with these complaints so you'll have to go there for further assistance. 

 

Let us know if you have anymore questions we can assist with.

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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