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New Member
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3 Messages
AT&T lies
I have made complaints through the office of the President with no help at all. I’m tired of AT&T jerking me around with prices, billing, and poor support. I have been on the phone, on hold. For two hours and 31 minutes. There is no music playing and I have not been able to talk with a living human. I mailed my payment directly to the CEO. He has done nothing with my check. This company bullies people and treats paying customers like criminals. There is no respect for customers.
Responses
Constructive
Employee
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18.7K Messages
2 months ago
The ceo doesn’t accept payments so not sure where you thought you sent your pay to.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Constructive
Employee
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18.7K Messages
2 months ago
@lizdance40 🤦
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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skeeterintexas
ACE - Expert
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18.1K Messages
2 months ago
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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19.6K Messages
a month ago
Would you mail your State Income Tax payment to the Governor?
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ZNA
New Member
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10 Messages
a month ago
I understand your frustration and see why you mailed directly to the president. You can only take so much of poor customer service and AT&T seems to do nothing to correct the situation
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chrisgann19
New Member
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3 Messages
a month ago
The Wall Street Journal reported that the CEO made 28 million in salary and bonuses while terminating the jobs of 20,000 employees. So yes, after fighting with several employees at AT&T I sent my payment to the President. Did I forget to tell you they increased my bill by 80% during Covid-19? Did I forget to mention the three tech repair meetings that were missed by AT&T employees? Did I forget to mention that AT&T refused to bury my fiber optic cable because the neighborhood was not wealthy enough? I simply want the CEO to know how his customers are being treated and how these actions appear to the public.
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skeeterintexas
ACE - Expert
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18.1K Messages
a month ago
Did we forget to mention that that was not a smart thing to do?
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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